A qualitative study of patients' views on quality of primary care consultations in Hong Kong and comparison with the UK CARE Measure

BMC Family Practice

Volumn 10, Issue , 2009, Pages

  Fung, Colman S C ^a   Mercer, Stewart W ^a,b  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

^b UNIVERSITY OF GLASGOW   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; COMPARATIVE STUDY; FEMALE; HONG KONG; HUMAN; INTERVIEW; MALE; MIDDLE AGED; PATIENT SATISFACTION; PRIMARY HEALTH CARE; STANDARD; UNITED KINGDOM;

ADULT; AGED; AGED, 80 AND OVER; FEMALE; GREAT BRITAIN; HONG KONG; HUMANS; INTERVIEWS AS TOPIC; MALE; MIDDLE AGED; PATIENT SATISFACTION; PRIMARY HEALTH CARE;

EID: 60149088812     PISSN: None     EISSN: 14712296     Source Type: Journal    
DOI: 10.1186/1471-2296-10-10     Document Type: Article

References (35)

1. M Stewart JB Brown WW Weston IR McWhinney CL McWilliam TR Freeman, Patient-centered medicine. Transforming the clinical method Thousand Oaks, CA: Sage 1995
2. A systematic review of the literature on patient priorities for general practice care. Part 1: description of the research domain. M Wensing HP Jung J Mainz F Olesen R Grol, Soc Sci Med 1998 47 1573 1588 10.1016/S0277-9536(98) 00222-6 9823053
3. Towards a definition of holism. J Freeman, Br J Gen Pract 2005 154 155 15720949
4. What patients want from primary care consultations: a discrete choice experiment to identify patients' priorities. S Cheraghi-Sohi AR Hole N Mead R McDonald D Whalley P Bower M Roland, Ann Fam Med 2008 6 107 115 18332402 10.1370/afm.816
5. Defining quality of care. SM Campbell MO Roland S Buetow, Soc Sci Med 2000 51 1611 1625 10.1016/S0277-9536(00)00057-5 11072882
6. Humanizing medical practice: the role of empathy. N Haslam, MJA 2007 187 7 381 2 17907998
7. The role of empathy in establishing rapport in the consultation: a new model. T Norfolk K Birdi D Walsh, Medical Education 2007 41 7 690 697 10.1111/j.1365-2923.2007.02789.x 17614890
8. The importance of empathy in the enablement of patients attending the Glasgow Homoeopathic Hospital. SW Mercer D Reilly GCM Watt, Br J Gen Pract 2002 52 484 901 905 12434958
9. Practitioner empathy, patient enablement, and health outcomes: a prospective study of acupuncture patients. S Price SW Mercer H McPherson, Patient Educ Couns 2006 63 1-2 239 245 10.1016/j.pec.2005.11.006 16455221
10. A pilot prospective study on the consultation and relational empathy, patient enablement, and health changes over 12 months, in patients going to the Glasgow Homoeopathic Hospital. AP Bikker SW Mercer D Reilly, J Alt Comp Med 2005 11 4 591 600 10.1089/acm.2005.11.591
11. Determinants and patient-reported long-term outcomes of physician empathy in oncology: a structural equation modeling approach. M Neumann M Wirtz E Bollschweiler SW Mercer M Warm J Wolf H Pfaff, Patient Education & Counseling 2007 69 1-3 63 75 10.1016/j.pec.2007.07.003
12. What do patients think about during their consultations? A qualitative study. I Cromarty, Br J Gen Pract 1996 46 410 525 528 8917871
13. A systems approach to patient-centered care. SC Bergeson JD Dean, JAMA 2006 296 23 2848 2851 10.1001/jama.296.23.2848 17179462
14. Patient centredness: what determines the doctor's clinical behaviour? YSL Tan LG Goh R Whitley, http://www.priory.com/fam/Singapore.htm
15. eNews. The first Conference on People and Patient Centered Care: 14 December 2007; Hong Kong School of Public Health, the Chinese University of Hong Kong 2007 http://enews.med.cuhk.edu.hk/Home.cfm?cat=Academic- Activities&isu=18
16. Patient improvement- a patient-centred approach to improve care. DH Lau, HKMJ 2002 8 5 372 374 12376717
17. Towards patient-centered health services in India- a scale to measure patient perceptions of quality. KD Rao DH Peters K Bandeen-roche, Int J Qual Health Care 2006 18 6 414 421 10.1093/intqhc/mzl049 17012306
18. Primary Health Care Review Project. Region Specific Report. World Health Organization, Western Pacific Region. Manila 2002 http://www.wpro.who.int/NR/ rdonlyres/551B008E-6B7F-4C40-9FD7-7C710087D0BB/0/region-specific-report.pdf
19. Your Health Your Life Healthcare Reform Consultation Document. Food and Health Bureau. Hong Kong Special Administrative Region Government, 2008 http://www.fhb.gov.hk/beStrong/files/consultation/Condochealth-full-eng.pdf
20. Empathy and quality of care. SW Mercer W Reynolds, Br J Gen Pract 2002 52 Suppl S9 S12 12389763
21. The development and preliminary validation of the consultation and Relational Empathy (CARE) Measure: an empathy-based consultation process measure. SW Mercer GCM Watt M Maxwell DH Heaney, Fam Pract 2004 21 699 705 10.1093/fampra/cmh621 15528286
22. Relevance and practical use of the Consultation and Relational Empathy (CARE) Measure in general practice. SW Mercer A McConnachie M Maxwell D Heaney GCM Watt, Fam Pract 2005 22 328 334 10.1093/fampra/cmh730 15772120
23. Qualitative data analysis for applied policy research. J Ritchie L Spencer, Analyzing qualitative data London: Routledge, Bryman A, Burgess RG, 1994 173 94
24. Qualitative data analysis. MB Miles AM Huberman, London: SAGE 1994
25. The discovery of grounded theory: strategies for qualitative research. BG Glaser AL Strauss, London: Weidenfeld & Nicolson 1968
26. International differences in patient and physician perceptions of "high quality" healthcare: a model from pediatric cardiology. A Garson CM Yong CA Yock MB McClellan, Am J Cardiol 2006 97 1073 1075 10.1016/j.amjcard.2005.10.051 16563919
27. Quality, core values and the general practice consultation: issues of definition, measurement and delivery. JGR Howie D Heaney M Maxwell, Family Practice 2004 21 458 468 10.1093/fampra/cmh419 15249538
28. Qualitative study of the meaning of personal care in general practice. C Tarrant K Windridge M Boulton R Baker G Freeman, BMJ 2003 326 1 8 10.1136/bmj.326.7402.1310
29. Quality in general practice consultations; a qualitative study of the views of patients living in an area of high socio-economic deprivation in Scotland. SW Mercer PG Cawston AP Bikker, BMC Family Practice 2007 8 22 17442123 10.1186/1471-2296-8-22
30. Do patients wish to be involved in decision making in the consultation? A cross sectional survey with video vignettes. B McKinstry, BMJ 2000 321 867 871 11021866 10.1136/bmj.321.7265.867
31. Older people's preferences for involvement in their own care: a qualitative study in primary health care in eleven European countries. H Bastiaens P Van Royen DR Paulik V Raposa R Baker, Pat Ed Couns 2007 68 33 42 10.1016/j.pec.2007.03.025
32. Factors associated with enablement in general practice: cross-sectional study using routinely-collected data. N Mead P Bower M Roland, Br J Gen Pract 2008 58 346 352 10.3399/bjgp08X280218 18482489
33. The inverse care law: clinical primary care encounters in deprived and affluent areas of Scotland. SW Mercer GMC Watt, Ann Fam Med 2007 5 503 510 18025487 10.1370/afm.778
34. Socioeconomic status and dissatisfaction with health care among chronically ill African Americans. G Becker E Newsom, Am J Public Health 2003 93 742 748 12721135 10.2105/AJPH.93.5.742
35. Doctor-Shopping in Hong Kong: Implications for Quality of Care. AY Lo AJ Hedley GK Pei S Ong LM Ho R Fielding KK Cheng L Daniel, Int J Qual Health Care 1994 6 4 371 381 7719673