When the evidence is not enough: Organizational factors that influence effective and successful library assessment

Performance Measurement and Metrics

Volumn 9, Issue 3, 2008, Pages 223-230

  Hiller, Steve ^a   Kyrillidou, Martha ^b   Self, Jim ^c  

^a UNIVERSITY OF WASHINGTON   (United States)

^b ASSOCIATION OF RESEARCH LIBRARIES   (United States)

^c UNIVERSITY OF VIRGINIA   (United States)

Author keywords

Assessment; Decision making; Libraries; Organizational analysis

Indexed keywords

EID: 59949095861     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040810928444     Document Type: Article

References (10)

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2. Cook C., Heath F. (2001), "Users' perceptions of library service quality: A LibQUAL+™ qualitative study", Library Trends, Vol. 49, Spring, pp. 548-84
3. Hiller S., Self J. (2004), "From measurement to management: Using statistics wisely in planning and decision-making", Library Trends, Vol. 54, No. 1, pp. 129-55
4. Hiller S., Kyrillidou M., Self J. (2006a), "Assessment in North American research libraries: A preliminary scorecard", Performance Measurement and Metrics, Vol. 7, No. 2, pp. 100-6
5. Hiller S., Kyrillidou M., Self J. (2006b) "Keys to effective, sustainable, and practical assessment" paper presented at the Library Assessment Conference, Charlottesville, VA, September 25-27, available at: www.arl.org/arldocs/stats/statsevents/laconf/2006/ HillerSelf.ppt (April 1, 2007)
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7. Koufougiannakis D., Crumley E. (2006), "Research in librarianship: issues to consider", Library Hi Tech, Vol. 24, No. 3, pp. 324-40
8. Kyrillidou M. (2006), Hernon, P., Dungan, E., Schwartz, C., "Measuring library service quality: A perceived outcome for libraries", Revisiting Outcomes Assessment in Higher Education, Library Unlimited, Westport, CT, pp. 351-66
9. McKibbon K.A. (2006), "Systematic reviews and librarians", Library Trends, Vol. 55, No. 1, pp. 202-15
10. Pfeffer J., Sutton R. (2006), Hard Facts, Dangerous Half-truths, and Total Nonsense: Profiting from Evidence-based Management, Harvard Business School Press, Boston, MA