Consumer reaction to crowding for extended service encounters

Managing Service Quality

Volumn 19, Issue 1, 2009, Pages 31-41

  Noone, Breffni M ^a   Mattila, Anna S ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Consumer behviour; Customer satisfaction; Restaurants; Shops

Indexed keywords

EID: 59949090136     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910926791     Document Type: Article

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