A qualitative study on the development of workplace bullying: Towards a three way model

Journal of Community and Applied Social Psychology

Volumn 19, Issue 1, 2009, Pages 1-16

  Baillien, Elfi ^a   Neyens, Inge ^a   De Witte, Hans ^a   De Cuyper, Nele ^a  

^a UNIVERSITY OF LEUVEN   (Belgium)

Author keywords

Bullying; Conflict; Frustration; Integrated model; Mobbing

Indexed keywords

EID: 59749088937     PISSN: 10529284     EISSN: 10991298     Source Type: Journal    
DOI: 10.1002/casp.977     Document Type: Article

References (44)

1. Anderson, C., Anderson, K., & Deuser, W. (1996). Examining an affective aggression framework: Weapon and temperature effects on aggressive thoughts, affect and attitudes. Personality and Social Psychology Bulletin, 22(4), 366-376.
2. Ashforth, B. (1994). Petty tyranny in organizations. Human Relations, 47, 755-778.
3. Archer, D. (1999). Exploring "bullying" culture in the para-military organisation. International Journal of Manpower, 20, 94-105.
4. Baillien, E., Neyens, I., & De Witte, H. (2004). Literatuurstudie overfysiek geweld, pesterijen en ongewenst seksueel gedrag op het werk: invloed van organisatie-, team-en taakkenmerken. (Literature review on physical violence, bullying and sexual harassment at work: The influence of organizational, team-related and task-related characteristics). KU Leuven: Department of Psychology.
5. Berkowitz, L. (1989). The frustration-aggression hypothesis: An examination and reformulation. Psychological Bulletin, 106, 59-73.
6. Bryman, A. (1988). Quantity and quality in social research. London: Routledge and Kegan Paul.
7. Cannon, W. B. (1932). The wisdom of the body. New York: Norton.
8. Cassell, C., & Symon, G. (1994). Qualitative methods and analysis in organizational research: A practical guide. London: Thousand Oaks.
9. Coyne, I., Seigne, E., & Randall, P. (2000). Predicting workplace victim status from personality. European Journal of Work and Organizational Psychology, 9, 335-349.
10. Einarsen, S. (1999). The nature and causes of bullying at work. International Journal of Manpower, 20(1/2), 16-27.
11. Einarsen, S., & Raknes, B. I. (1997). Harassment in the workplace and the victimization of men. Violence and Victims, 12, 247-263.
12. Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2003). The concept of bullying at work: The European tradition. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and emotional abuse in the workplace: International perspectives in research and practise. London: Taylor and Francis.
13. Einarsen, S., Raknes, B. I., & Matthiesen, S. B. (1994). Bullying and harassment at work and their relationships to work environment quality: An exploratory study. European Work and Organizational Psychologist, 4, 381-401.
14. Felson, R. B., & Tedeschi, J. T. (1993). Aggression and violence: Social interactionists' perspectives. Washington, DC: American Psychological Association.
15. Glasl, F. (1982). The process of conflict escalation and roles of third parties. In G. B. J. Bomers, & R. Peterson (Eds.), Conflict management and industrial relations (pp. 119-140). Boston: Kluwer-Nijhoff.
16. Glasl, F. (1994). Konfliktmanagement. Ein Handbuch für Führungskräfte und Berater [Conflict management. A handbook for managers and consultants] (4th Ed.). Bern: Haupt.
17. Hammersley, M. (1989). The dilemma of the qualitative method: Herbert Blumer and the Chicago Tradition. London: Routledge.
18. Henwood, K., & Pidgeon, N. (1995). Qualitative research. The Psychologist: Bulletin of the British Psychological Society, 8, 115-118.
19. Hoel, H., & Cooper, C. L. (2000). Destructive conflict and bullying at work. Manchester: Manchester School of Management, UMIST.
20. Hoel, H., & Salin, D. (2003). Organizational antecedents of bullying. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and emotional abuse in the workplace (pp. 203-218). London: Taylor & Francis.
21. Hoel, H., Rayner, C., & Cooper, C. (1999). Workplace bullying. In C. L. Cooper, & I. T. Robertson (Eds.), International review of industrial and organizational psychology. Vol. 14(pp. 195-203). Chichester: John Wiley.
22. Hubert, A., Furda, J., & Steensma, H. (2001). Mobbing, systematisch pestgedrag in organisaties: Twee studies naar antecedenten en gevolgen voor de gezondheid [Mobbing, systematic bullying behavior within organizations: Two studies for antecedents and health consequences]. Gedrag en Organisatie, 14(6), 378-396.
23. Lawrence, C., & Leather, P. (1999). The social psychology of violence and aggression. In P. Leather, C. Brady, C. Lawrence, D. Beale, & T. Cox (Eds.), Work-related violence: Assessment and intervention (pp. 34-51). London and New York: Routledge.
24. Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5, 165-184.
25. Mikkelsen, G. E., & Einarsen, S. (2002). Basis assumptions and symptoms of post-traumatic stress among victims of bullying at work. European Journal of Work and Organizational Psychology, 11, 87-111.
26. Neyens, I., Baillien, E., Vanoirbeek, K., & De Witte, H. (2007). Pesterijen in kleine en middelgrote organisaties: Verschillend van grote ondernemingen? Een vergelijking van twee kwalitatieve studies. [Workplace bullying in small and medium sized organizations: Different from big organizations? A comparison of two qualitative studies]. Tijdschrift voor Arbeidsvraagstukken, 23, 20-35.
27. Neyens, I., Baillien, E., De Witte, H., & Notelaers, G. (in press). Taak-, team- en organisationele risicofactoren voor pesterijen op het werk: Een kwantitatieve studie. [Task-, team- and organizational risk factors for workplace bullying: A quantitative study]. Tijdschrift voor Arbeidsvraagstukken.
28. Neuman, J. H., & Baron, R. A. (2003). Social antecedents of bullying. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and emotional abuse in the workplace (pp. 185-202). London: Taylor & Francis.
29. Notelaers, G., & De Witte, H. (2003). Over de relatie tussen pesten op het werk en werkstress. Bijdrage aan de arbeidsmarktonderzoeksdag.
30. O'Moore, M., Lynch, J., & Daéid, N. (2003). The rates and relative risks of workplace bullying in Ireland, a country of high economic growth. International Journal of Management and Decision Making, 4, 82-95.
31. Parkins, I. S., Fishbein, H. D., & Ritchey, P. N., (2006). The influence of personality on workplace bullying and discrimination. Journal of Applied Social Psychology, 36, 2554-2577.
32. Rayner, C. (1999). From research to implementation: Finding leverage for prevention. International Journal of Manpower, 20(1), 28-38.
33. Rayner, C., Sheehan, M., & Barker, M. (1999). Theoretical approaches to the study of bullying at work. International Journal of Manpower, 20, 11-15.
34. Rayner, C., Hoel, H., & Cooper, C. L. (2002). Workplace bullying: What we know, who is to blame, and what can we do? London: Taylor and Francis.
35. Seigne, E. (1998). Bullying at work in Ireland. In C. Rayner, M. Sheehan, & M. Barker (Eds.), Bullying at work, 1998 Research Update Conference: Proceedings. Stafford: Staffordshire University.
36. Shaughnessy, J. J., Zechmeister, E. B., & Zechmeister, J. S. (2000). Research methods in psychology. New York: McGraw-Hill.
37. Schon, D. A. (1983). The relective practitioner: How professionals think in action. New York: Basic Books.
38. Thylefors, 1.(1987). Syndabockar: Om utstötning och mobbning pa arbeidsplassen [About expulsion and bullying in workin life]. Stockholm.: Natur och Kultur.
39. Vartia, M. (1996). The sources of bullying-psychological work environment and organizational climate. European Journal of Work and Organizational Psychology, 5, 203-214.
40. Withey, M., & Cooper, W. (1989). Predicting exit, voice, loyalty and neglect. Administrative Science Quarterly, 34, 521-539.
41. Zapf, D. (1999). Organizational, work group related and personal causes of mobbing/bullying at work. International Journal of Manpower, 20, 70-85.
42. Zapf, D., & Einarsen, S. (2003). Mobbing at work. Escalated conflicts in organizations. Prepared for: In S. Fox, & P. E. Spector (Eds.), Counterproductive behavior in organizations (pp. 237-270). Washington, DC: APA.
43. Zapf, D., & Gross, C. (2001). Conflict escalation and coping with workplace bullying: A replication and extension. European Journal of Work and Organizational Psychology, 10, 497-522.
44. Zapf, D., Knorz, C., & Kulla, M. (1996). On the relationship between mobbing factors, and job content, social work environment, and health outcomes. European Journal of Work and Organizational Psychology, 5, 215-237.