Quality management systems: A study of authority and empowerment. A survey of construction organizations in Singapore indicates that managing human factors is a key to implementing organizational change

Building Research and Information

Volumn 25, Issue 3, 1997, Pages 158-169

  Pheng, Low Sui ^a   May, Chan Foong ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Authority; Effectiveness; Empowerment; Human factors Singapore; ISO 9000; Leadership; Organizational change; Quality management systems

Indexed keywords

EID: 5844337041     PISSN: 09613218     EISSN: None     Source Type: Journal    
DOI: 10.1080/096132197370426     Document Type: Review

References (23)

1. Seymour, D.E. and Low, S.P. (1990) The quality debate, Construction Management & Economics, 8(1), 13-29.
2. Low, S.P. (1989) An evaluation of quality in construction, The Professional Builder, 4(1), 28-36.
3. Low, S.P. (1993) The rationalisation of quality in the construction industry: Some empirical findings, Construction Management & Economics, 11(4), 247-59.
4. Kanter, R.M. (1994) The Change Masters: Corporate Entrepreneurs at Work. Routledge, New York.
5. Low, S.P. and Omar, H.F. (1996) Effective maintenance of quality management systems in construction: Technical and non-technical issues, in Proceedings of the Second International Congress on Construction: Productivity in Construction - International Experiences organized by the School of Building and Estate Management, National University of Singapore and Singapore Institute of Building, Raffles City Convention Centre Singapore, 5-6 November 1997. pp. 66-72.
6. Low, S.P. and Omar, H.F. (1997) Integration, segmentalism and the maintenance of quality management systems in the construction industry, Building Research and Information, 25(1), 36-49
7. Low, S.P. and Omar, H.F. (1997) The effective maintenance of quality management systems in the construction industry. International Journal of Quality and Reliability Management. (accepted for publication).
8. Low, S P. and Goh, K.H. (1993) The practice of quality and quality assurance in the Singapore construction industry, Quality Forum, 19(1), 40-5
9. Low, S.P. and Goh, K.H. (1994) Construction quality assurance: problems of implementation at infancy stage in Singapore, International Journal of Quality and Reliability Management, 11(2), 22-37.
10. Low, S.P. and Ung, W.H. (1994) Quality assurance for civil engineering works in Singapore's public housing projects. International Journal of Housing Science and Its Applications, 18(1), 9-20.
11. Pfeffer J. (1981) Power in Organisations Pitman, Mansfield, MA.
12. Pfeffer, J (1992) Managing with Power: Politics and Influence in Organisations. Harvard Business School Press, Boston, MA.
13. Luthans, F. (1992) Organisational Behaviour, 6th edition, McGraw-Hill, New York.
14. Schermerhom, J.R. (1996) Management, 5th edition. Wiley, New York
15. Kelly, J (1980) How Managers Manage Prentice-Hall, Englewood Cliffs, NJ
16. Moorhead, G. and Griffin, R.W. (1995) Organisational Behaviour. Managing People and Organisations, 4th edition. Houghton Mifflin, Boston, MA.
17. Vogt, J.F. and Murrell, K L. (1990) Empowerment in Organisations: How to Spark Exceptional Performance. University Associates, San Diego, CA.
18. Robbins, S.P. and Barnwell, N.S (1994) Organisation Behaviour Concepts, Controversies and Applications: Australia and New Zealand, Prentice-Hall Englewood Cliffs, NJ.
19. Certo, S.C. (1994) Modern Management: Diversity, Quality, Ethics and the Global Environment 6th edition. Allyn and Bacon, Boston, MA.
20. Peel, M. (1993) Introduction to Management a Guide for Better Business Performance. Pitman Publishing, London
21. Blake, R R and Mouton J.S (1964) The Managerial Grid: Key Orientations for Achieving Production through People. Gulf Publishing, Houston, TX.
22. Blake, R R. and Mouton, J S (1969) Building a Dynamic Corporation through Grid Organisation Development. Addison-Wesley. Reading. MA
23. Blake, R.R. and Mouton, J S. (1994) The Managerial Grid. Gulf Publishing, Houston, TX.