Transparency as a pillar of a quality and safety culture: The experience of the New York City Health and Hospitals Corporation

Joint Commission Journal on Quality and Patient Safety

Volumn 34, Issue 12, 2008, Pages 707-712

  Audet, Anne Marie J ^a   Raju, Ramanathan ^b   Jacobe, Caroline M ^c   Schick, Joseph F ^d   Aviles, Alan D ^d  

^a Commonwealth Fund ^*  (United States)

^b NEW YORK CITY HEALTH AND HOSPITALS CORPORATION   (United States)

^c Accreditation and Regulatory Services

^d NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CROSS INFECTION; HEALTH CARE QUALITY; HUMAN; INTEGRATED HEALTH CARE SYSTEM; LEADERSHIP; MORTALITY; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT CARE; QUALITY CONTROL; SMOKING CESSATION; UNITED STATES;

BENCHMARKING; CONTINUITY OF PATIENT CARE; CROSS INFECTION; DELIVERY OF HEALTH CARE, INTEGRATED; HOSPITAL MORTALITY; HUMANS; LEADERSHIP; NEW YORK CITY; ORGANIZATIONAL CULTURE; ORGANIZATIONAL OBJECTIVES; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; SMOKING CESSATION;

EID: 58249106742     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1553-7250(08)34093-8     Document Type: Article

References (10)

1. Institute of Medicine: Crossing the Quality Chasm: A New Health System for the 21st Century. Washington DC: National Academy Press, 2001.
2. Fung C.H., et al.: Systematic review: The evidence that publishing patient care performance data improves quality of care. Ann Intern Med 148:111-113, Jan. 15, 2008.
3. Malcolm E.F., Mastanduno M.P., Abdu W.A: Transparency in health care: Leading the way. Jt Comm J Qual Patient Saf 34:428-431, Jul. 2008.
4. Nelson E.C., et al.: Publicly reporting comprehensive quality and cost data: A health care system's transparency initiative. Jt Comm J Qual Patient Saf 31:573-584, Oct. 2005.
5. New York City Health and Hospitals Corporation: In Focus: Understanding Our Quality and Safety Performance. http://www.nyc.gov/html/ hhc/infocus/html/home/performance-landing.shtml (last accessed Oct. 22, 2008).
6. McCarthy D., Mueller K.: The New York City Health and Hospitals Corporation: Transforming a Public Safety Net Delivery System to Achieve Higher Performance. The Commonwealth Fund, Oct. 2008. http://www.commonwealthfund. org/publications/publications-show.htm? doc-id=710848 (last accessed Oct. 23, 2008).
7. New York City Health and Hospitals Corporation: Strategic Priorities: Setting the Course for Excellence. http://www.nyc.gov/html/hhc/html/ priorities/priorities.shtml (last accessed Oct. 22, 2008)
8. Hibbard J.H., Stockard J., Tusler M.: Hospital performance reports: Impact on quality, market share, and reputation. Health Aff (Millwood) 24:1150-1160, Jul./Aug. 2005.
9. Werner R.M., Asch D.A.: The unintended consequences of publicly reporting quality information. JAMA 293:1239-1244, Mar. 9, 2005.
10. Laschober M., et al.: Hospital response to public reporting of quality indicators. Health Care Financ Rev 28:61-76, Spring 2007.