Logistics capability construction based on customer satisfaction

Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008

Volumn 2, Issue , 2008, Pages 1616-1620

  Feng, Xuehao ^a   Zhao, Qilan ^a  

^a BEIJING JIAOTONG UNIVERSITY   (China)

Author keywords

Customer satisfaction; Logistics capability; Marginal utility; Service level

Indexed keywords

LOGISTICS; SALES;

LOGISTICS CAPABILITY; MARGINAL UTILITY; SERVICE LEVEL;

CUSTOMER SATISFACTION;

EID: 58049146862     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SOLI.2008.4682785     Document Type: Conference Paper

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