The nature and determinants of customer expectations of service

Journal of the Academy of Marketing Science

Volumn 21, Issue 1, 1993, Pages 1-12

  Zeithaml, Valarie A ^a   Berry, Leonard L ^b,c   Parasuraman, A ^b,d  

^a UNIVERSITY OF MARYLAND   (United States)

^b TEXAS A AND M UNIVERSITY   (United States)

^c ARIZONA STATE UNIVERSITY   (United States)

^d INDIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 58049133820     PISSN: 00920703     EISSN: 15527824     Source Type: Journal    
DOI: 10.1177/0092070393211001     Document Type: Article

References (51)

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