Offering software maintenance as an offshore service

IEEE International Conference on Software Maintenance, ICSM

Volumn , Issue , 2008, Pages 1-5

  Sneed, Harry M ^a  

^a ANECON Software Design und Beratung GmbH   (Austria)

Author keywords

Costing of maintenance services; Maintenance processes; Outsourcing; Remote maintenance; Tools

Indexed keywords

MAINTENANCE; OUTSOURCING; PUBLIC RELATIONS;

COSTING OF MAINTENANCE SERVICES; CUSTOMER RELATIONSHIPS; EASTERN EUROPE; LEGACY SOFTWARES; MAINTENANCE CONTRACTS; MAINTENANCE PROCESSES; OUTSOURCING COMPANIES; REMOTE MAINTENANCE; SERVICE PROVIDERS; SOFTWARE MAINTENANCES; SOFTWARE SERVICES; SOUTH AMERICA;

COMPUTER SOFTWARE MAINTENANCE;

EID: 57849097733     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSM.2008.4658047     Document Type: Conference Paper

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