Retrieving relevant reports from a customer engagement repository

IEEE International Conference on Software Maintenance, ICSM

Volumn , Issue , 2008, Pages 117-126

  Thakkar, Dharmesh ^a   Zhen, Ming Jiang ^a   Hassan, Ahmed E ^a   Hamann, Gilbert ^b   Flora, Parminder ^b  

^a QUEEN S UNIVERSITY   (Canada)

^b RESEARCH IN MOTION   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

APPLICATIONS; COMPUTER SOFTWARE MAINTENANCE; MAINTENANCE; SALES;

CASE STUDIES; ENGAGEMENT REPORTS; ENTERPRISE APPLICATIONS; FINE TUNING; HIGH PRECISIONS; INDUSTRY STANDARDS; OPEN SOURCE APPLICATIONS; OPERATIONAL PROFILES; TEXT SEARCHES; TROUBLE SHOOTINGS; TWO TYPES;

CUSTOMER SATISFACTION;

EID: 57849092287     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSM.2008.4658060     Document Type: Conference Paper

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