Hospital registration waiting time reduction through process redesign

International Journal of Six Sigma and Competitive Advantage

Volumn 4, Issue 3, 2008, Pages 240-253

  Yu, Qian ^a   Yang, Kai ^b  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b Wayne State University   (United States)

Author keywords

Healthcare; Lean; Registration; Six Sigma; Waiting time

Indexed keywords

EID: 57749186194     PISSN: 14792494     EISSN: 14792753     Source Type: Journal    
DOI: 10.1504/IJSSCA.2008.021838     Document Type: Article

References (5)

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4. Pande, P.S., Neuman, R.P. and Cavanagh, R.R. (2000) The Six Sigma Way: How GE, Motorola and Other Top Companies Are Honing Their Performance, New York: McGraw-Hill.
5. Womack, J.P., Jones, D.T. and Roos, D. (1990) The Machine That Changed the World, New York: Rawson Associates.