Mapping the components of the telephone conference: An analysis of tutorial talk at a distance learning institution

Discourse Studies

Volumn 10, Issue 6, 2008, Pages 737-758

  Horton Salway, Mary ^a   Montague, Jane ^b   Wiggins, Sally ^c   Seymour Smith, Sarah ^d  

^a OPEN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF DERBY   (United Kingdom)

^c UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^d NOTTINGHAM TRENT UNIVERSITY   (United Kingdom)

Author keywords

'communicative formats'; Conversation analysis; Distance learning; Student participation; Telephone tutorial conferences

Indexed keywords

EID: 57449086423     PISSN: 14614456     EISSN: 14617080     Source Type: Journal    
DOI: 10.1177/1461445608096571     Document Type: Article

References (38)

1. Atkinson, J.M. (1984) Our Master's Voices: The Language and Body Language of Politics. London: Methuen.
2. Baker, C., Emmison, M. and Firth, A. (2001) 'Discovering Order in Opening Sequences: Calls to a Software Helpline', in A. Mahoul and M. Rapley (eds) How to Analyse Talk in Institutional Settings: A Casebook of Methods, pp. 41-56. London: Continuum.
3. Beach, W.A. (1993) 'Transitional Regularities for ''Casual'' "Okay" Usages', Journal of Pragmatics 19: 325-52.
4. Benwell, B. (1999) 'The Organization of Knowledge in British University Tutorial Discourse: Issues, Pedagogic Discourse Strategies and Disciplinary Identity', Pragmatics 9 (4). 535-65.
5. Benwell, B. and Stokoe, E. (2002) 'Constructing Discussion Tasks in University Tutorials: Shifting Dynamics and Identities', Discourse Studies 4 (4). 429-53.
6. Brown, P. and Levinson, S.C. (1987) Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press.
7. Button, G. and Lee, J.R.E. (1987) Talk and Social Organization. Clevedon: Multilingual Matters.
8. Coupland, J. (ed.) (2000) Small Talk. Harlow: Longman.
9. Davies, C., Wetherell, M. and Barnett, E. (2006) Citizens at the Centre: Deliberative Participation in Healthcare Decisions. Bristol: Policy Press.
10. Drew, P and Heritage, J. (eds) (1992) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press.
11. Fassinger, P.A. (1995) 'Understanding Classroom Discourse Interaction: Students' and Professors' Contributions to Students' Silence', Journal of Higher Education 66 (1). 82-96.
12. Fitzgerald, W. and Housley, R. (2002) 'Identity, Categorization and Sequential Organization: The Sequential and Categorical Flow of Identity in a Radio Phone-in', Discourse & Society 13 (5). 579-602.
13. Goffman, E. (1967) Interaction Ritual: Essays in Face to Face Behavior. New York: Anchor Books.
14. Heritage, J. (1997) 'Conversation Analysis and Institutional Talk: Analyzing Data', in D. Silverman (ed.) Qualitative Analysis: Issues of Theory and Method, pp. 161-82. London: SAGE.
15. Heritage, J. and Maynard, D.W. (eds) (2006) Communication in Medical Care: Interaction between Primary Care Physicians and Patients. Cambridge: Cambridge University Press.
16. Jefferson, G. (1984) 'Transcription Notation', in J.M. Atkinson and J. Heritage (eds) Structures of Social Action: Studies in Conversation Analysis, pp. ix - xvi. Cambridge: Cambridge University Press.
17. McAteer, E., Crook, C., Tolmie, A., Macleod, H., Musselbrook, K. and Barrowcliff, D. (2000) 'Telephone Tutorials in Distance Learning', Available online at: www.gla.ac.uk/Incs/main, accessed 1 May 2000.
18. Malone, M.J. (1997) Worlds of Talk: The Presentation of Self in Everyday Conversation. Cambridge: Polity Press.
19. Montague, J., Horton-Salway, M., Wiggins, S. and Seymour-Smith, S. (forthcoming) 'Okay as a Transitional Market in Telephone Tutorial Conferences'.
20. Pomerantz, A.M. (1984) 'Agreeing and Disagreeing with Assessments: Some Features of Preferred/Dispreferred Turn Shapes', in J.M. Atkinson and J. Heritage (eds) Structures of Social Action: Studies in Conversation Analysis, pp. 57-101. Cambridge: Cambridge University Press.
21. Potter, J. and Hepburn, A. (2003) 'I'm a Bit Concerned: Early Actions and Psychological Constructions in a Child Protection Helpline', Research on Language and Social Interaction 36: 197-240.
22. Rewt, P. and Maher, P. (2001) Remote Student and Tutor Handbook: Teaching and Learning Guidelines. Edinburgh The Open University in Scotland.
23. Sacks, H. (1992) Lectures on Conversation, Vols I & II, ed. G. Jefferson. Oxford: Basil Blackwell.
24. Sacks, H., Schegloff, E.A. and Jefferson, G. (1974) 'A Simplest Systematics for the Organization of Turn-Taking for Conversation', Language 50 (4). 696-735. Reprinted in J. Schenkein (ed.) (1978) Studies in the Organization of Conversational Interaction, pp. 7-55. New York: Academic Press.
25. Schegloff, E.A. (1968) 'Sequencing in Conversational Openings', American Anthropologist 70: 1075-95.
26. Schegloff, E.A. (1979) 'Identification and Recognition in Telephone Conversation Openings', in G. Psathas (ed.) Everyday Language: Studies in Ethnomethodology, pp. 23-78. New York: Irvington.
27. Schegloff, E.A. (1980) 'Preliminaries to Preliminaries: ''Can I Ask You a Question?'' Language and Social Interaction', special double issue of Sociological Inquiry 50: 104-52 (eds D.H. Zimmerman and C. West).
28. Schegloff, E.A. (1982) 'Discourse as an Interactional Achievement: Some Uses of ''uh huh'' and Other Things that Come between Sentences', in D. Tannen (ed.) Georgetown University Round Table on Language and Linguistics, 1981: Text and Talk, pp. 71-93. Washington, DC: Georgetown University Press.
29. Schegloff, E.A. (1986) 'The Routine as Achievement', Human Studies 9 (2 / 3). 111-52.
30. Schegloff, E.A. (1997) 'Whose Text? Whose Context?', Discourse & Society 8: 165-87.
31. Schegloff, E.A. (2007) Sequence Organisation in Interaction: A Primer in Conversation Analysis. Volume 1. Cambridge: Cambridge University Press.
32. Schegloff, E.A. and Sacks, H. (1973) 'Opening Up Closings', Semiotica 7: 289-327. Reprinted in R. Turner (ed.) Ethnomethodology, pp. 233-64. Harmondsworth: Penguin.
33. Schön, D.A. (1987) Educating the Reflective Practitioner. San Francisco, CA: Jossey-Bass.
34. Silverman, D. (1997) Discourses of Counselling: HIV Counselling as Social Interaction. London: SAGE.
35. Steffe, L. and Gale, J. (eds) (1995) Constructivism in Education. Mahwah, NJ: Lawrence Erlbaum Associates.
36. Stokoe, E.H. (2000) 'Constructing Topicality in University Students' Small-Group Discussion: A Conversation Analytic Approach', Language and Education 14 (3). 184-203.
37. Tait, A. and Mills, R. (eds) (2003) Re-thinking Learner Support in Distance Education: Change and Continuity in an International Context. London: Routledge Falmer
38. Ten Have, P. (2007) Doing Conversation Analysis: A Practical Guide. London: SAGE.