Considering service strategy in ITIL V3 as a framework for IT governance

Proceedings - International Symposium on Information Technology 2008, ITSim

Volumn 1, Issue , 2008, Pages

  Nabiollahi, Akbar ^a   Sahibuddin, Shamsul Bin ^a  

^a UNIVERSITI TEKNOLOGI MALAYSIA   (Malaysia)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION TECHNOLOGY; INVESTMENTS; RISK ANALYSIS;

BEST PRACTICES; INFORMATION TECHNOLOGY INFRASTRUCTURES; IT GOVERNANCES; IT INVESTMENTS; IT SERVICE MANAGEMENTS; MAJOR ELEMENTS; PERFORMANCE MEASUREMENTS; SERVICE STRATEGIES;

RISK MANAGEMENT;

EID: 57349179459     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ITSIM.2008.4631631     Document Type: Conference Paper

References (9)

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2. IT Governance Institute, "Board Briefing on IT Governance" , www.itgi.org
3. Office of Government Commerce (OGC), ITIL Core Books , Service Strategy, TSO, UK, 2007
4. OGC, Introduction to ITIL, The IT Service Management Forum,, .pdf , UK , 2007
5. Webb, P., Pollard, C., and Ridley, G. "Attempting to define IT Governance: Wisdom or Folly", Proceedings of the 39th Hawaii International Conference on system Sciences , 2006
6. Sandeep Kaur Grewal, Issues in IT Governance and IT Service Management- A Study of their adoption in Australian Universities, Master Thesis, Australia, 2006
7. Van Grembergen, W., "Introduction to the mini track IT governance and its mechanisms", Proceedings of the 35th Hawaii International Conference on System Sciences. , 2002
8. Sharon Taylor," ITIL Version 3: Support for growing Importance of Business Service Management", White paper , BMCSoftware Corporation , 2007
9. Office of Government Commerce (OGC), ITIL Core Books, Service Design, TSO, UK , 2007