Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt

International Journal of Services and Operations Management

Volumn 5, Issue 1, 2009, Pages 14-28

  Eraqi, Mohammed I ^a  

^a Fayoum Governorate   (Egypt)

Author keywords

Competitiveness; Destination; Egypt; Integrated Quality Management; IQM; Sustainability

Indexed keywords

EID: 57349097242     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2009.021623     Document Type: Article

References (37)

1. Black, T.R. (1999) Doing Quantitative Research in the Social Sciences, An Integrated Approach to the Research Design: Measurement and Statistics, Beverly Hills, CA: Sage Publications, pp.5-28.
2. Christie, I. and Crompton, D. (2001) 'Tourism in Africa', Africa Working Paper Series, The World Bank, Washington, DC, No. 12.
3. Christine, W. and Buswell, J. (2003) 'Service quality in leisure and tourism', CAB, p.148.
4. Cramer, D. (1998) Fundamental Statistics for Social Research, Step-by-step Calculations and Computer Techniques Using SPSS for Windows London: Routledge.
5. Crauser, G. (1998) IV. Conclusions. European Tourism Forum, Integrated Quality Management in Tourism, Mayrhofen, Zillertal, Tyrol, Austria, 9-12 July.
6. Crouch, G.I. (2006) 'Destination competitiveness: Insights into attribute importance', International Conference of Trends, Impacts and Policies on Tourism Development, Hellenic Open University in Heraklion, Crete, Greece, 15-16 June.
7. Diaz, D. (2001) 'The viability and sustainability of international tourism in developing countries', Symposium on Tourism Services, World Trade Organization, Geneva, 22-23 February.
8. EC (1995) Green Paper on Tourism, DGXXIII, European Commission, Brussels.
9. EC (2000) Towards Quality Coastal Tourism, Integrated Quality Management (IQM) of Coastal Tourist Destinations, European Commission, Brussels.
10. Egypt (2003) Tourism in Figures, Ministry of Tourism.
11. Eraqi, M.I. (2007a) 'Eco-tourism resources management, as a way for sustainable tourism development in Egypt', Tourism Analysis, an Interdisciplinary Journal, Vol. 12, Nos. 1-2, pp.39-49.
12. Eraqi, M.I. (2007b) 'Egypt as a macro-tourist destination: Tourism services quality and positioning', Int. J. Services and Operations Management, Vol. 3, No. 3, pp.297-315.
13. Foster, S.T. (2001) Managing Quality, An Integrative Approach, Prentice Hall, p.223.
14. Fredline, E. and Faulkner, B. (2000) 'Host community reactions, a cluster analysis', Annals of Tourism Research, Vol. 27, No. 3, pp.763-784.
15. Go, F.M. and Govers, R. (2000) 'Integrated quality management for tourist destinations: A European perspective on achieving competitiveness', Tourism Management, Vol. 21, No. 1, pp.79-88.
16. Hassan, S. (2000) 'Determinants of market competitiveness in an environmentally sustainable tourism industry', Journal of Travel Research, Vol. 38, No. 1, pp.239-245.
17. Hawkins, D.E. and Elliott, S.M. (2005) 'A consensus building approach for optimizing tourism as a sustainable development strategy: Case of the tourism policy forum', Occasional Paper Series, George Washington University, The GW Center for the Study of Globalization, CSGOP-05-38.
18. Hawkins, D.E. and Mann, S. (2007) 'The World Bank's role in tourism development', Annals of Tourism Research, Vol. 34, No. 2, pp.348-363.
19. Husband, S. and Mandal, P. (1999) 'A conceptual model for quality integrated management in small and medium size enterprises', International Journal of Quality and Reliability Management, Vol. 16, No. 7, pp.699-713.
20. Inskeep, E. (1991) Tourism Planning: An Integrated and Sustainable Development Approach, New York: Van Nostrand Reinhold.
21. Ioannides, D. and Debbage, K. (1997) 'Post-Fordism and flexibility: The travel industry polyglot', Tourism Management, Vol. 18, No. 4, pp.229-241.
22. Keane, M.J. (1996) 'Sustaining quality in tourism destinations: An economic model with an application', Applied Economics, Vol. 28, No. 12, pp.1545-1553.
23. Law, C. (1994) Urban Tourism: Attracting Visitors to Large Cities, London: Mansell.
24. Logan, P. (2001) 'Ecological quality assessment of rivers and integrated catchment management in England and Wales', in O. Ravera (Ed.) Scientific and Legal Aspects of Biological Monitoring in Freshwater, J. Limnol., Environment Agency, Bristol, UK, Vol. 60, Suppl. No. 1, pp.25-32.
25. Milne, S. and Ateljevic, I. (2001) 'Tourism, economic development and global-local nexus: Theory embracing complexity', Tourism Geographies Vol. 3, No. 4, pp.369-393.
26. Mobarak, A. (2001) The Challenges of Sustainable Industrial Development in Egypt, United Nations Industrial Development, UNIDO.
27. Mowforth, M. and Munt, I. (1998) Tourism and Sustainability: New Tourism in the Third World, London: Routledge.
28. Page, S. (1995) Urban Tourism, London: Routledge.
29. Pearce, D. (2001) 'An integrative framework for urban tourism research', Annals of Tourism Research, Vol. 28, No. 4, pp.926-946.
30. Poignée, O., Hannus, T. and Schiefer, G. (2003) 'Vertical integrated quality management in agribusiness: A case study', EFITA Conference European Federation for Information Technology in Agriculture, Debrecen, Hungary, 5-9 July, pp.581-587.
31. Ridley, S. (1995) 'Towards a new business culture for tourism and hospitality organizations', International Journal of Contemporary Hospitality Management, Vol. 7, No. 7, pp.36-43.
32. Ross, S. and Wall, G. (2001) 'Ecotourism: A theoretical framework and an Indonesian application', in S.F. McCool and R.N. Moisey (Eds.) Tourism Recreation and Sustainability, Linking Culture and the Environment, CABI International.
33. RSSTI (2003) Red Sea Sustainable Tourism Initiative, Tourism Development Authority (TDA), Egypt.
34. Salafsky, N., Margoluis, R. and Redford, K. (2001) Adaptive Management: A Tool for Conservation Practitioners, Biodiversity Support Program, Washington, DC.
35. Taylor, T., Fredotovic, M., Povh, D. and Markandya, A. (2003) 'Sustainable tourism and economic instruments: The case of Hvar, Croatia', Working Paper, Centre for Public Economics, University of Bath, UK.
36. Wood, E. and Thomas, R. (2006) 'Measuring cultural values - the case of residents' attitudes to the Saltaire festival', Tourism Economics, Vol. 12, No. 1, pp.137-145.
37. UNWTO, World Tourism Organization (2005) 'Regional seminar on quality management in tourism', Final Report, Cairo, Egypt.