Patient satisfaction and its relationship with quality and outcomes of care after acute myocardial infarction

Circulation

Volumn 118, Issue 19, 2008, Pages 1938-1945

  Lee, Douglas S ^a,b   Tu, Jack V ^a   Chong, Alice ^a   Alter, David A ^a,c,d  

^a UNIVERSITY OF TORONTO   (Canada)

^b UNIVERSITY HEALTH NETWORK   (Canada)

^c ST MICHAEL'S HOSPITAL   (Canada)

^d INSTITUTE FOR CLINICAL EVALUATIVE SCIENCES   (Canada)

Author keywords

Health status; Myocardial infarction; Outcomes; Patient satisfaction; Quality of health care

Indexed keywords

ACUTE HEART INFARCTION; ADULT; AGED; ARTICLE; CLINICAL FEATURE; COHORT ANALYSIS; CONTROLLED STUDY; DEPRESSION; FEMALE; HEALTH CARE QUALITY; HUMAN; LONGITUDINAL STUDY; MAJOR CLINICAL STUDY; MALE; OUTCOME ASSESSMENT; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; RATING SCALE; SPECIFIC ACTIVITY SCALE; SURVIVAL;

AGE DISTRIBUTION; AGED; BENCHMARKING; DEPRESSION; DISABILITY EVALUATION; FEMALE; HUMANS; LONGITUDINAL STUDIES; MALE; MIDDLE AGED; MULTIVARIATE ANALYSIS; MYOCARDIAL INFARCTION; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; QUALITY OF HEALTH CARE; SENSITIVITY AND SPECIFICITY;

EID: 57149142373     PISSN: 00097322     EISSN: 15244539     Source Type: Journal    
DOI: 10.1161/CIRCULATIONAHA.108.792713     Document Type: Article

References (34)

1. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann. 1983;6:185-210.
2. Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney CA, Ware JE Jr. Patients' ratings of outpatient visits in different practice settings: results from the Medical Outcomes Study. JAMA. 1993;270:835-840.
3. Cole A. Patients' satisfaction with the NHS is growing, survey shows. BMJ. 2006;332:1292.
4. Landon BE, Zaslavsky AM, Bernard SL, Cioffi MJ, Cleary PD. Comparison of performance of traditional Medicare vs Medicare managed care. JAMA. 2004;291:1744-1752.
5. Charles C, Gauld M, Chambers L, O'Brien B, Haynes RB, Labelle R. How was your hospital stay? Patients' reports about their care in Canadian hospitals. Can Med Assoc J. 1994;150:1813-1822.
6. Schoen C, Osborn R, Doty MM, Bishop M, Peugh J, Murukutla N. Toward higher-performance health systems: adults' health care experiences in seven countries, 2007. Health Aff (Millwood). 2007;26: w717-w734.
7. American College of Physicians. Achieving a high-performance health care system with universal access: what the United States can learn from other countries. Ann Intern Med. 2008;148:55-75.
8. Alter DA, Iron K, Austin PC, Naylor CD. Influence of education and income on atherogenic risk factor profiles among patients hospitalized with acute myocardial infarction. Can J Cardiol. 2004;20:1219-1228.
9. Alter DA, Iron K, Austin PC, Naylor CD. Socioeconomic status, service patteras, and perceptions of care among survivors of acute myocardial infarction in Canada. JAMA. 2004;291:1100-1107.
10. Alter DA, Chong A, Austin PC, Mustard C, Iron K, Williams JI, Morgan CD, Tu JV, Irvine J, Naylor CD. Socioeconomic status and mortality after acute myocardial infarction. Ann Intern Med. 2006;144:82-93.
11. Statistics Canada and Centers for Disease Control and Prevention, United States. Joint Canada/United States Survey of Health, 2002-03. Ottawa, Canada: Minister of Industry; 2004. Statistics Canada catalogue No. 82M0022XIE.
12. Coyte PC, Wright JG, Hawker GA, Bombardier C, Dittus RS, Paul JE, Freund DA, Ho E. Waiting times for knee-replacement surgery in the United States and Ontario. N Engl J Med. 1994;331:1068-1071.
13. Hlatky MA, Boineau RE, Higginbotham MB, Lee KL, Mark DB, Califf RM, Cobb FR, Pryor DB. A brief self-administered questionnaire to determine functional capacity (the Duke Activity Status Index). Am J Cardiol. 1989;64:651-654.
14. Goldman L, Hashimoto B, Cook EF, Loscalzo A. Comparative reproducibility and validity of systems for assessing cardiovascular functional class: advantages of a new specific activity scale. Circulation. 1981;64: 1227-1234.
15. Katz S, Downs TD, Cash HR, Grotz RC. Progress in development of the index of ADL. Gerontologist. 1970;10:20-30.
16. Ware J Jr, Kosinski M, Keller SD. A 12-Item Short-Form Health Survey: construction of scales and preliminary tests of reliability and validity. Med Care. 1996;34:220-233.
17. Jones NL, Campbell EJM. Clinical Exercise Testing. Philadelphia, Pa: Saunders; 1982.
18. Granger CB, Goldberg RJ, Dabbous O, Pieper KS, Eagle KA, Cannon CP, Van De Werf F, Avezum A, Goodman SG, Flather MD, Fox KA. Predictors of hospital mortality in the Global Registry of Acute Coronary Events. Arch Intern Med. 2003;163:2345-2353.
19. Koenig HG, Meador KG, Cohen HJ, Blazer DG. Self-rated depression scales and screening for major depression in the older hospitalized patient with medical illness. J Am Geriatr Soc. 1988;36:699-706.
20. Mark DB, Naylor CD, Hlatky MA, Califf RM, Topol EJ, Granger CB, Knight JD, Nelson CL, Lee KL, Clapp-Channing NE. Use of medical resources and quality of life after acute myocardial infarction in Canada and the United States. N Engl J Med. 1994;331:1130-1135.
21. Tran CT, Lee DS, Flintoft VF, Higginson L, Grant FC, Tu JV, Cox J, Holder D, Jackevicius C, Pilote L, Tanser P, Thompson C, Tsoi E, Wamica W, Wielgosz A. CCORT/CCS quality indicators for acute myocardial infarction care. Can J Cardiol. 2003;19:38-45.
22. Chang JT, Hays RD, Shekelle PG, MacLean CH, Solomon DH, Reuben DB, Roth CP, Kamberg CJ, Adams J, Young RT, Wenger NS. Patients' global ratings of their health care are not associated with the technical quality of their care. Ann Intern Med. 2006;144:665-672.
23. Rao M, Clarke A, Sanderson C, Hammersley R. Patients' own assessments of quality of primary care compared with objective records based measures of technical quality of care: cross sectional study. BMJ. 2006;333:19.
24. Sulmasy DP, McIlvane JM. Patients' ratings of quality and satisfaction with care at the end of life. Arch Intern Med. 2002;162:2098-2104.
25. Covinsky KE, Fortinsky RH, Palmer RM, Kresevic DM, Landefeld CS. Relation between symptoms of depression and health status outcomes in acutely ill hospitalized older persons. Ann Intern Med. 1997;126: 417-425.
26. Tu HT, Reschovsky JD. Assessments of medical care by enrollees in for-profit and nonprofit health maintenance organizations. N Engl J Med. 2002;346:1288-1293.
27. Stelfox HT, Gandhi TK, Orav EJ, Gustafson ML. The relation of patient satisfaction with complaints against physicians and malpractice lawsuits. Am J Med. 2005;118:1126-1133.
28. Sun BC, Adams JG, Burstin HR. Validating a model of patient satisfaction with emergency care. Ann Emerg Med. 2001;38:527-532.
29. Jaipaul CK, Rosenthal GE. Do hospitals with lower mortality have higher patient satisfaction? A regional analysis of patients with medical diagnoses. Am J Med Qual. 2003;18:59-65.
30. Kravitz RL, Callahan EJ, Paterniti D, Antonius D, Dunham M, Lewis CE. Prevalence and sources of patients' unmet expectations for care. Ann Intern Med. 1996;125:730-737.
31. Fisher ES, Wennberg DE, Stukel TA, Gottlieb DJ, Lucas FL, Finder EL. The implications of regional variations in Medicare spending, part 2: health outcomes and satisfaction with care. Ann Intern Med. 2003;138: 288-298.
32. Hicks LS, Ayanian JZ, Orav EJ, Soukup J, McWilliams JM, Choi SS, Johnson PA. Is hospital service associated with racial and ethnic disparities in experiences with hospital care? Am J Med. 2005;118:529-535.
33. Rider EA, Perrin JM. Performance profiles: the influence of patient satisfaction data on physicians' practice. Pediatrics. 2002;109:752-757.
34. Plomondon ME, Magid DJ, Masoudi FA, Jones PG, Barry LC, Havranek E, Peterson ED, Krumholz HM, Spertus JA, Rumsfeld JS. Association between angina and treatment satisfaction after myocardial infarction. J Gen Intern Med. 2008;23:1-6.