Staff engagement during complex pediatric medical care: The role of patient, family, and treatment variables

Patient Education and Counseling

Volumn 74, Issue 1, 2009, Pages 77-83

  Meltzer, Lisa J ^a   Steinmiller, Elizabeth ^a   Simms, Steve ^b   Grossman, Michael ^a   Li, Yuelin ^c  

^a CHILDREN S HOSPITAL OF PHILADELPHIA   (United States)

^b Independent Practice   (United States)

^c MEMORIAL SLOAN KETTERING CANCER CENTER   (United States)

Author keywords

Communication; Complex care patients; Difficult patients; Staff engagement

Indexed keywords

ARTICLE; FAMILY; HEALTH CARE; HOSPITAL PERSONNEL; HOSPITALIZATION; HUMAN; MEDICAL CARE; PATIENT CARE; PEDIATRIC HOSPITAL; PHYSICIAN; PRIORITY JOURNAL; REGISTERED NURSE; SELF REPORT; SOCIAL PSYCHOLOGY;

ADAPTATION, PSYCHOLOGICAL; ADULT; ANALYSIS OF VARIANCE; ATTITUDE OF HEALTH PERSONNEL; CHILD; CHILD PSYCHOLOGY; CHILD, HOSPITALIZED; COMMUNICATION; COOPERATIVE BEHAVIOR; FAMILY; FEMALE; HOSPITALS, PEDIATRIC; HUMANS; MALE; MEDICAL STAFF, HOSPITAL; MIDDLE AGED; NURSING STAFF, HOSPITAL; PATIENT PARTICIPATION; PATIENT-CENTERED CARE; PEDIATRICS; PROFESSIONAL ROLE; PROFESSIONAL-FAMILY RELATIONS; QUESTIONNAIRES; REFERRAL AND CONSULTATION; SOCIAL DISTANCE;

EID: 56949100085     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2008.07.051     Document Type: Article

References (21)

1. Sieben-Hein D., and Steinmiller E.A. Working with complex care patients. J Pediatr Nurs 20 (2005) 389-395
2. Haas L.J., Leiser J.P., Magill M.K., and Sanyer O.N. Management of the difficult patient. Am Fam Physician 72 (2005) 2063-2068
3. Kazak A.E., Rourke M.T., Alderfer M.A., Pai A., Reilly A.F., and Meadows A.T. Evidence-based assessment, intervention and psychosocial care in pediatric oncology: a blueprint for comprehensive services across treatment. J Pediatr Psychol 32 (2007) 1099-1110
4. Tracy M.F., and Ceronsky C. Creating a collaborative environment to care for complex patients and families. AACN Clin Issues 12 (2001) 383-400
5. Sheldon L.K., Barrett R., and Ellington L. Difficult communication in nursing. J Nurs Scholarsh 38 (2006) 41-47
6. Eichner J.M., Neff J.M., Hardy D.R., Klein M., Percelay J.M., Sigrest T., Stucky E.R., Dull S., Perkins M.T., Wilson J.M., Corden T.E., Ostric E.J., Mucha S., Johnson B.H., Ahmann E., Crocker E., DiVenere N., MacKean G., and Schwab W.E. Family-centered care and the pediatrician's role. Pediatrics 112 (2003) 691-696
7. Hahn S.R., Kroenke K., Spitzer R.L., Brody D., Williams J.B., Linzer M., and deGruy F.V. The difficult patient: prevalence, psychopathology, and functional impairment. J Gen Intern Med 11 (1996) 1-8
8. Jackson J.L., and Kroenke K. Difficult patient encounters in the ambulatory clinic: clinical predictors and outcomes. Arch Intern Med 159 (1999) 1069-1075
9. Steinmetz D., and Tabenkin H. The 'difficult patient' as perceived by family physicians. Fam Pract 18 (2001) 495-500
10. Krebs E.E., Garrett J.M., and Konrad T.R. The difficult doctor? Characteristics of physicians who report frustration with patients: an analysis of survey data. BMC Health Serv Res 6 (2006) 128
11. DuVal G., Sartorius L., Clarridge B., Gensler G., and Danis M. What triggers requests for ethics consultations?. J Med Ethics 27 Suppl. 1 (2001) i24-i29
12. Simms S. A protocol for seriously ill children with severe psychosocial symptoms: avoiding potential disasters. Fam Syst Med 13 (1995) 245-257
13. Daum A.L. The disruptive antisocial patient: management strategies. Nurs Manag 25 (1994) 46-52
14. Maxwell S.E., and Delaney H.D. Designing experiments and analyzing data (1989), Wadsworth, Belmont, CA
15. Sieben D., Steinmiller E.A., and Bertolino J. Nursing interventions for a chronically ill, nonadherent teenager with a psychiatric diagnosis. J Spec Pediatr Nurs 8 (2003) 121-129
16. Kazak A.E., Simms S., and Rourke M. Family systems practice in pediatric psychology. J Pediatr Psychol 27 (2001) 133-143
17. Simms S., and Warner N.J. A framework for understanding and responding to the psychosocial needs of children with Langerhan's cell histiocytosis and their families. Hematol Oncol Clin North Am 12 (1998) 359-367
18. Simms S., Kuh E., and D'Angio G. Psychosocial aspects of the histiocyctic disorders: staying on course under challenging clinical circumstances. In: Weitzman S., and Egeler R.M. (Eds). Histiocytic disorders of children and adults: basic science, clinical features, and therapy (2005), Cambridge University Press, Cambridge
19. Hughes R., and Huby M. The application of vignettes in social and nursing research. J Adv Nurs 37 (2002) 382-386
20. Gould D. Using vignettes to collect data for nursing research studies: how valid are the findings?. J Clin Nurs 5 (1996) 207-212
21. Rethans J.J., Westin S., and Hays R. Methods for quality assessment in general practice. Fam Pract 13 (1996) 468-476