메뉴 건너뛰기




Volumn 36, Issue 2 PART 2, 2009, Pages 3293-3301

On the making of service recommendations: An action theory based on utility, reputation, and risk attitude

Author keywords

Decision model; Impression; Persuasiveness; Reputation; Risk attitude; Trustworthiness

Indexed keywords

ECONOMIC AND SOCIAL EFFECTS;

EID: 56749133262     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.01.055     Document Type: Article
Times cited : (29)

References (29)
  • 2
    • 56749138853 scopus 로고    scopus 로고
    • Cambridge Dictionaries Online (2004). .
    • Cambridge Dictionaries Online (2004). .
  • 3
    • 85041439566 scopus 로고    scopus 로고
    • Castelfranchi, C., & Falcone, R. (1998). Principles of trust for mas: Cognitive anatomy, social importance, and quantification. In Proceedings of the third international conference on multiagent systems (pp. 72-79).
    • Castelfranchi, C., & Falcone, R. (1998). Principles of trust for mas: Cognitive anatomy, social importance, and quantification. In Proceedings of the third international conference on multiagent systems (pp. 72-79).
  • 4
    • 1142305184 scopus 로고    scopus 로고
    • Castelfranchi, C., Falcone, R., & Pezzulo, G. (2003). Trust in information sources as a source for trust: A fuzzy approach. In Proceedings of the second international joint conference on autonomous agent and multiagent systems (pp. 89-96).
    • Castelfranchi, C., Falcone, R., & Pezzulo, G. (2003). Trust in information sources as a source for trust: A fuzzy approach. In Proceedings of the second international joint conference on autonomous agent and multiagent systems (pp. 89-96).
  • 5
    • 77953866500 scopus 로고    scopus 로고
    • Chiu, D.K.W., Leung, H.F., & Lam, K.M. (2005) Making personalized recommendations to customers in a service-oriented economy: A quantitative model based on reputation and risk attitude. In Proceedings of the seventh international conference on electronic commerce (pp. 210-216) Xi'an, China.
    • Chiu, D.K.W., Leung, H.F., & Lam, K.M. (2005) Making personalized recommendations to customers in a service-oriented economy: A quantitative model based on reputation and risk attitude. In Proceedings of the seventh international conference on electronic commerce (pp. 210-216) Xi'an, China.
  • 6
    • 84979849103 scopus 로고    scopus 로고
    • Risk management-protecting reputation: Reputation risk management-the holistic approach
    • Davies D. Risk management-protecting reputation: Reputation risk management-the holistic approach. Computer Law and Security Report 18 6 (2002) 414-420
    • (2002) Computer Law and Security Report , vol.18 , Issue.6 , pp. 414-420
    • Davies, D.1
  • 8
    • 0000539567 scopus 로고
    • What's in a name? Reputation building and corporate strategy
    • Fombrun C., and Shanley M. What's in a name? Reputation building and corporate strategy. Academy of Management Journal 33 2 (1990) 233-248
    • (1990) Academy of Management Journal , vol.33 , Issue.2 , pp. 233-248
    • Fombrun, C.1    Shanley, M.2
  • 9
    • 56749093745 scopus 로고    scopus 로고
    • French, T., & Liu, Kecheng (2005). Trust for e-commerce: Probing trust semiosis using Morris' action as meaning paradigm. In Proceedings of the third international conference on action in language, organisations and information systems (ALOIS 2005) (pp. 99-113).
    • French, T., & Liu, Kecheng (2005). Trust for e-commerce: Probing trust semiosis using Morris' action as meaning paradigm. In Proceedings of the third international conference on action in language, organisations and information systems (ALOIS 2005) (pp. 99-113).
  • 10
    • 0033705646 scopus 로고    scopus 로고
    • Glass, A., & Grosz, B. (2000). Socially conscious decision-making. In Proceedings of the fourth international conference on autonomous agents (pp. 217-224).
    • Glass, A., & Grosz, B. (2000). Socially conscious decision-making. In Proceedings of the fourth international conference on autonomous agents (pp. 217-224).
  • 11
    • 0043223760 scopus 로고
    • Toward a theory of honesty and trust among communicating autonomous agents
    • Gmytrasiewicz P.J., and Durfee E.H. Toward a theory of honesty and trust among communicating autonomous agents. Group Decision and Negotiation 2 (1993) 237-258
    • (1993) Group Decision and Negotiation , vol.2 , pp. 237-258
    • Gmytrasiewicz, P.J.1    Durfee, E.H.2
  • 12
    • 1142305186 scopus 로고    scopus 로고
    • Griffiths, N., & Luck, M. (2003). Coalition formation through motivation and trust. In Proceedings of the second international joint conference on autonomous agent and multiagent systems (pp. 17-24).
    • Griffiths, N., & Luck, M. (2003). Coalition formation through motivation and trust. In Proceedings of the second international joint conference on autonomous agent and multiagent systems (pp. 17-24).
  • 15
    • 9444262566 scopus 로고    scopus 로고
    • Lam, K.M., & Leung, H.F. (2003). Honesty, trust, and rational communication in multiagent semi-competitive environments. In: Intelligent Agents and Multi-Agent Systems, Lecture Notes in Artificial Intelligence, (Vol. 2891, pp. 158-169). Seoul, Korea, 7-8 November 2003. Springer-Verlag.
    • Lam, K.M., & Leung, H.F. (2003). Honesty, trust, and rational communication in multiagent semi-competitive environments. In: Intelligent Agents and Multi-Agent Systems, Lecture Notes in Artificial Intelligence, (Vol. 2891, pp. 158-169). Seoul, Korea, 7-8 November 2003. Springer-Verlag.
  • 16
    • 56749148970 scopus 로고    scopus 로고
    • Lam, K. M., & Leung, H. F. (2004). A trust/honesty model in multiagent semi-competitive environments. In Proceedings of the seventh Pacific Rim international workshop on multi-agents, Auckland, New Zealand.
    • Lam, K. M., & Leung, H. F. (2004). A trust/honesty model in multiagent semi-competitive environments. In Proceedings of the seventh Pacific Rim international workshop on multi-agents, Auckland, New Zealand.
  • 17
    • 56749162285 scopus 로고    scopus 로고
    • Marsh, S. (1994). Formalising trust as a computational concept. PhD thesis, University of Stirling.
    • Marsh, S. (1994). Formalising trust as a computational concept. PhD thesis, University of Stirling.
  • 18
    • 56749093742 scopus 로고    scopus 로고
    • Merriam-Webster Online. .
    • Merriam-Webster Online. .
  • 19
    • 56749122660 scopus 로고    scopus 로고
    • Mui, L., Mohtashemi, M., Ang, C., Szolovits, P., & Halberstadt, A. (2001). Ratings in distributed systems: A bayesian approach. In Proceedings of the workshop on information technologies and systems.
    • Mui, L., Mohtashemi, M., Ang, C., Szolovits, P., & Halberstadt, A. (2001). Ratings in distributed systems: A bayesian approach. In Proceedings of the workshop on information technologies and systems.
  • 20
    • 85159744230 scopus 로고    scopus 로고
    • Mui, L., Halberstadt, A., & Mohtashemi, M. (2002). Notions of reputation in multi-agent systems: A review. In Proceedings of autonomous agents and multi-agent systems.
    • Mui, L., Halberstadt, A., & Mohtashemi, M. (2002). Notions of reputation in multi-agent systems: A review. In Proceedings of autonomous agents and multi-agent systems.
  • 22
    • 1942523766 scopus 로고    scopus 로고
    • Corporate image and corporate reputation in customers' retention decisions in services
    • Nguyen N., and Leblanc G. Corporate image and corporate reputation in customers' retention decisions in services. Journal of Retailing and Consumer Services 8 4 (2001) 227-236
    • (2001) Journal of Retailing and Consumer Services , vol.8 , Issue.4 , pp. 227-236
    • Nguyen, N.1    Leblanc, G.2
  • 23
    • 0348100006 scopus 로고
    • Building a reputation along the value chain at Levi Strauss
    • Preece S., Fleisher C., and Toccacelli J. Building a reputation along the value chain at Levi Strauss. Long Range Planning 28 6 (1995) 88-98
    • (1995) Long Range Planning , vol.28 , Issue.6 , pp. 88-98
    • Preece, S.1    Fleisher, C.2    Toccacelli, J.3
  • 24
    • 0034818455 scopus 로고    scopus 로고
    • Rubiera, J. C., Lopez, J. M. M., & Muro, J. D. (2001). A fuzzy model of reputation in multi-agent systems. In Proceedings of the fifth international conference on autonomous agents (pp. 25-26).
    • Rubiera, J. C., Lopez, J. M. M., & Muro, J. D. (2001). A fuzzy model of reputation in multi-agent systems. In Proceedings of the fifth international conference on autonomous agents (pp. 25-26).
  • 25
    • 0346268890 scopus 로고    scopus 로고
    • Framing information to enhance corporate reputation: The impact of message source, information type, and reference point
    • Ruth J.A., and York A. Framing information to enhance corporate reputation: The impact of message source, information type, and reference point. Journal of Business Research 57 1 (2004) 14-20
    • (2004) Journal of Business Research , vol.57 , Issue.1 , pp. 14-20
    • Ruth, J.A.1    York, A.2
  • 26
    • 56749173174 scopus 로고    scopus 로고
    • Sabater, J., & Sierra, C. (2001). Regret: A reputation model for gregarious societies. In Proceedings of the fourth international workshop on deception, fraud and trust in agent societies.
    • Sabater, J., & Sierra, C. (2001). Regret: A reputation model for gregarious societies. In Proceedings of the fourth international workshop on deception, fraud and trust in agent societies.
  • 27
    • 0000952826 scopus 로고
    • Premiums for high quality products as returns to reputations
    • Shapiro C. Premiums for high quality products as returns to reputations. Quarterly Journal of Economics 98 (1983) 659-679
    • (1983) Quarterly Journal of Economics , vol.98 , pp. 659-679
    • Shapiro, C.1
  • 28
    • 56749098939 scopus 로고    scopus 로고
    • Yu, B., & Singh, M. P. (2001). Towards a probabilistic model of distributed reputation management. In Proceedings of the fourth international workshop on deception, fraud and trust in agent societies (pp. 125-137).
    • Yu, B., & Singh, M. P. (2001). Towards a probabilistic model of distributed reputation management. In Proceedings of the fourth international workshop on deception, fraud and trust in agent societies (pp. 125-137).
  • 29
    • 1142293052 scopus 로고    scopus 로고
    • Yu, B., & Singh, M. P. (2003). Detecting deception in reputation management. In Proceedings of the second international joint conference on autonomous agent and multiagent systems (pp. 73-80).
    • Yu, B., & Singh, M. P. (2003). Detecting deception in reputation management. In Proceedings of the second international joint conference on autonomous agent and multiagent systems (pp. 73-80).


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.