메뉴 건너뛰기




Volumn 23, Issue 11, 2008, Pages 1729-1735

The relationship between measured performance and satisfaction with care among clinically complex patients

Author keywords

Clinically complex patients; Measured performance; Patient satisfaction

Indexed keywords

DIPEPTIDYL CARBOXYPEPTIDASE INHIBITOR; PNEUMOCOCCUS VACCINE;

EID: 56749097038     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-008-0734-6     Document Type: Article
Times cited : (13)

References (43)
  • 1
    • 0037264627 scopus 로고    scopus 로고
    • Connections between quality measurement and improvement
    • DM Berwick B James MJ Coye 2003 Connections between quality measurement and improvement Med Care 41 I-30 I-38
    • (2003) Med Care , vol.41
    • Berwick, D.M.1    James, B.2    Coye, M.J.3
  • 2
    • 34047190786 scopus 로고    scopus 로고
    • Clinical concerns about clinical performance measurement
    • RM Werner DA Asch 2007 Clinical concerns about clinical performance measurement Ann Fam Med 5 159 163
    • (2007) Ann Fam Med , vol.5 , pp. 159-163
    • Werner, R.M.1    Asch, D.A.2
  • 3
    • 14544271432 scopus 로고    scopus 로고
    • The unintended consequences of publicly reporting quality information
    • RM Werner DA Asch 2005 The unintended consequences of publicly reporting quality information JAMA 293 1239 1244
    • (2005) JAMA , vol.293 , pp. 1239-1244
    • Werner, R.M.1    Asch, D.A.2
  • 4
    • 0033533883 scopus 로고    scopus 로고
    • The unintended consequences of measuring quality on the quality of medical care
    • LP Casalino 1999 The unintended consequences of measuring quality on the quality of medical care N Engl J Med 341 1147 1150
    • (1999) N Engl J Med , vol.341 , pp. 1147-1150
    • Casalino, L.P.1
  • 5
    • 23344445915 scopus 로고    scopus 로고
    • Clinical practice guidelines and quality of care for older patients with multiple comorbid diseases: Implications for pay for performance
    • CM Boyd J Darer C Boult LP Fried L Boult AW Wu 2005 Clinical practice guidelines and quality of care for older patients with multiple comorbid diseases: implications for pay for performance JAMA 294 716 724
    • (2005) JAMA , vol.294 , pp. 716-724
    • Boyd, C.M.1    Darer, J.2    Boult, C.3    Fried, L.P.4    Boult, L.5    Wu, A.W.6
  • 6
    • 19944412446 scopus 로고    scopus 로고
    • Potential pitfalls of disease-specific guidelines for patients with multiple conditions
    • ME Tinetti ST Bogardus Jr. JV Agostini 2004 Potential pitfalls of disease-specific guidelines for patients with multiple conditions N Engl J Med 351 2870 2874
    • (2004) N Engl J Med , vol.351 , pp. 2870-2874
    • Tinetti, M.E.1    Bogardus Jr., S.T.2    Agostini, J.V.3
  • 7
    • 34249056812 scopus 로고    scopus 로고
    • Multimorbidity is associated with better quality of care among vulnerable elders
    • LC Min NS Wenger C Fung 2007 Multimorbidity is associated with better quality of care among vulnerable elders Med Care 45 480 488
    • (2007) Med Care , vol.45 , pp. 480-488
    • Min, L.C.1    Wenger, N.S.2    Fung, C.3
  • 8
    • 34250378280 scopus 로고    scopus 로고
    • Relationship between Number of Medical Conditions and Quality of Care
    • T Higashi NS Wenger JL Adams 2007 Relationship between Number of Medical Conditions and Quality of Care N Engl J Med 356 2496 2504
    • (2007) N Engl J Med , vol.356 , pp. 2496-2504
    • Higashi, T.1    Wenger, N.S.2    Adams, J.L.3
  • 9
    • 0032619430 scopus 로고    scopus 로고
    • The "new VA": A national laboratory for health care quality management
    • KW Kizer 1999 The "new VA": a national laboratory for health care quality management Am J Med Qual 14 3 20
    • (1999) Am J Med Qual , vol.14 , pp. 3-20
    • Kizer, K.W.1
  • 10
    • 0034201454 scopus 로고    scopus 로고
    • Reinventing VA health care: Systematizing quality improvement and quality innovation
    • KW Kizer JG Demakis JR Feussner 2000 Reinventing VA health care: systematizing quality improvement and quality innovation Med Care 38 I-7 I-16
    • (2000) Med Care , vol.38
    • Kizer, K.W.1    Demakis, J.G.2    Feussner, J.R.3
  • 11
    • 0037849953 scopus 로고    scopus 로고
    • Effect of the transformation of the Veterans Affairs health care system on the quality of care
    • AK Jha JB Perlin KW Kizer RA Dudley 2003 Effect of the transformation of the Veterans Affairs health care system on the quality of care N Engl J Med 348 2218 2227
    • (2003) N Engl J Med , vol.348 , pp. 2218-2227
    • Jha, A.K.1    Perlin, J.B.2    Kizer, K.W.3    Dudley, R.A.4
  • 12
    • 0036615989 scopus 로고    scopus 로고
    • Benchmarking Veterans Affairs Medical Centers in the delivery of preventive health services: Comparison of methods
    • BN Doebbeling TE Vaughn RF Woolson 2002 Benchmarking Veterans Affairs Medical Centers in the delivery of preventive health services: comparison of methods Med Care 40 540 554
    • (2002) Med Care , vol.40 , pp. 540-554
    • Doebbeling, B.N.1    Vaughn, T.E.2    Woolson, R.F.3
  • 13
    • 33644898546 scopus 로고    scopus 로고
    • Patient satisfaction of female and male users of Veterans Health Administration services
    • SM Wright T Craig S Campbell J Schaefer C Humble 2006 Patient satisfaction of female and male users of Veterans Health Administration services J Gen Intern Med 21 S26 S32
    • (2006) J Gen Intern Med , vol.21
    • Wright, S.M.1    Craig, T.2    Campbell, S.3    Schaefer, J.4    Humble, C.5
  • 14
    • 34547423159 scopus 로고    scopus 로고
    • Available at: Accessed June 11, 2008
    • Centers for Medicare and Medicaid Services. Physician Quality Reporting Initiative. 2007; Available at: http://www.cms.hhs.gov/pqri/. Accessed June 11, 2008.
    • (2007) Physician Quality Reporting Initiative
  • 15
    • 56749084325 scopus 로고    scopus 로고
    • Joint Commission on Accreditation of Healthcare Organizations Available at: Accessed 6/11/2008
    • Joint Commission on Accreditation of Healthcare Organizations. HEDIS & Quality Measurement. 2006; Available at: http://web.ncqa.org/tabid/59/ Default.aspx. Accessed 6/11/2008.
    • (2006) HEDIS & Quality Measurement
  • 16
    • 0034605534 scopus 로고    scopus 로고
    • Quality of medical care delivered to Medicare beneficiaries: A profile at state and national levels
    • SF Jencks T Cuerdon DR Burwen 2000 Quality of medical care delivered to Medicare beneficiaries: a profile at state and national levels JAMA 284 1670 1676
    • (2000) JAMA , vol.284 , pp. 1670-1676
    • Jencks, S.F.1    Cuerdon, T.2    Burwen, D.R.3
  • 17
    • 30944469132 scopus 로고    scopus 로고
    • Predictors of overall quality of care provided to vulnerable older people
    • LC Min DB Reuben CH MacLean 2005 Predictors of overall quality of care provided to vulnerable older people J Am Geriatr Soc 53 1705 1711
    • (2005) J Am Geriatr Soc , vol.53 , pp. 1705-1711
    • Min, L.C.1    Reuben, D.B.2    MacLean, C.H.3
  • 18
    • 0029971083 scopus 로고    scopus 로고
    • Diagnosis-based risk adjustment for Medicare capitation payments
    • RP Ellis GC Pope LI Iezzoni 1996 Diagnosis-based risk adjustment for Medicare capitation payments Health Care Financ Rev 17 101 128
    • (1996) Health Care Financ Rev , vol.17 , pp. 101-128
    • Ellis, R.P.1    Pope, G.C.2    Iezzoni, L.I.3
  • 20
    • 0035403824 scopus 로고    scopus 로고
    • Evaluating diagnosis-based case-mix measures: How well do they apply to the VA population?
    • AK Rosen S Loveland JJ Anderson 2001 Evaluating diagnosis-based case-mix measures: how well do they apply to the VA population? Med Care 39 692 704
    • (2001) Med Care , vol.39 , pp. 692-704
    • Rosen, A.K.1    Loveland, S.2    Anderson, J.J.3
  • 21
    • 12344298231 scopus 로고    scopus 로고
    • Comparison of the predictive validity of diagnosis-based risk adjusters for clinical outcomes
    • LA Petersen K Pietz LD Woodard M Byrne 2005 Comparison of the predictive validity of diagnosis-based risk adjusters for clinical outcomes Med Care 43 61 67
    • (2005) Med Care , vol.43 , pp. 61-67
    • Petersen, L.A.1    Pietz, K.2    Woodard, L.D.3    Byrne, M.4
  • 22
    • 34447136748 scopus 로고    scopus 로고
    • Measuring quality of care in patients with multiple clinical conditions: Summary of a conference conducted by the Society of General Internal Medicine
    • RM Werner S Greenfield C Fung BJ Turner 2007 Measuring quality of care in patients with multiple clinical conditions: summary of a conference conducted by the Society of General Internal Medicine J Gen Intern Med 22 1206 1211
    • (2007) J Gen Intern Med , vol.22 , pp. 1206-1211
    • Werner, R.M.1    Greenfield, S.2    Fung, C.3    Turner, B.J.4
  • 23
    • 0023092594 scopus 로고
    • A new method of classifying prognostic comorbidity in longitudinal studies: Development and validation
    • ME Charlson P Pompei KL Ales CR MacKenzie 1987 A new method of classifying prognostic comorbidity in longitudinal studies: development and validation J Chronic Dis 40 373 383
    • (1987) J Chronic Dis , vol.40 , pp. 373-383
    • Charlson, M.E.1    Pompei, P.2    Ales, K.L.3    MacKenzie, C.R.4
  • 24
    • 0026639706 scopus 로고
    • Adapting a clinical comorbidity index for use with ICD-9-CM administrative databases
    • RA Deyo DC Cherkin MA Ciol 1992 Adapting a clinical comorbidity index for use with ICD-9-CM administrative databases J Clin Epidemiol 45 613 619
    • (1992) J Clin Epidemiol , vol.45 , pp. 613-619
    • Deyo, R.A.1    Cherkin, D.C.2    Ciol, M.A.3
  • 25
    • 33745327450 scopus 로고    scopus 로고
    • Veterans Health Administration patients' use of the private sector for coronary revascularization in New York: Opportunities to improve outcomes by directing care to high-performance hospitals
    • WB Weeks DM Bott DA Bazos 2006 Veterans Health Administration patients' use of the private sector for coronary revascularization in New York: opportunities to improve outcomes by directing care to high-performance hospitals Med Care 44 519 526
    • (2006) Med Care , vol.44 , pp. 519-526
    • Weeks, W.B.1    Bott, D.M.2    Bazos, D.A.3
  • 26
    • 0032544993 scopus 로고    scopus 로고
    • What's the relative risk? a method of correcting the odds ratio in cohort studies of common outcomes
    • J Zhang KF Yu 1998 What's the relative risk? A method of correcting the odds ratio in cohort studies of common outcomes Am Med Assoc 280 1690 1691
    • (1998) Am Med Assoc , vol.280 , pp. 1690-1691
    • Zhang, J.1    Yu, K.F.2
  • 28
    • 0037664383 scopus 로고    scopus 로고
    • Back pain and satisfaction with chiropractic treatment: What role does the physical outcome play?
    • A Breen R Breen 2003 Back pain and satisfaction with chiropractic treatment: what role does the physical outcome play? Clin J Pain 19 263 268
    • (2003) Clin J Pain , vol.19 , pp. 263-268
    • Breen, A.1    Breen, R.2
  • 30
    • 0141996454 scopus 로고    scopus 로고
    • The relationship between primary care physicians' adherence to guidelines for the treatment of diabetes and patient satisfaction: Findings from a pilot study
    • R Gross H Tabenkin A Porath 2003 The relationship between primary care physicians' adherence to guidelines for the treatment of diabetes and patient satisfaction: findings from a pilot study Fam Pract 20 563 569
    • (2003) Fam Pract , vol.20 , pp. 563-569
    • Gross, R.1    Tabenkin, H.2    Porath, A.3
  • 31
    • 0036674513 scopus 로고    scopus 로고
    • Understanding the causal relationship between patient-reported interpersonal and technical quality of care for depression
    • M Orlando LS Meredith 2002 Understanding the causal relationship between patient-reported interpersonal and technical quality of care for depression Med Care 40 696 704
    • (2002) Med Care , vol.40 , pp. 696-704
    • Orlando, M.1    Meredith, L.S.2
  • 32
    • 0035320727 scopus 로고    scopus 로고
    • Are better ratings of the patient-provider relationship associated with higher quality care for depression?
    • LS Meredith M Orlando N Humphrey P Camp CD Sherbourne 2001 Are better ratings of the patient-provider relationship associated with higher quality care for depression? Med Care 39 349 360
    • (2001) Med Care , vol.39 , pp. 349-360
    • Meredith, L.S.1    Orlando, M.2    Humphrey, N.3    Camp, P.4    Sherbourne, C.D.5
  • 33
    • 0032873988 scopus 로고    scopus 로고
    • Patient satisfaction and administrative measures as indicators of the quality of mental health care
    • BG Druss RA Rosenheck M Stolar 1999 Patient satisfaction and administrative measures as indicators of the quality of mental health care Psychiatr Serv 50 1053 1058
    • (1999) Psychiatr Serv , vol.50 , pp. 1053-1058
    • Druss, B.G.1    Rosenheck, R.A.2    Stolar, M.3
  • 34
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality care
    • PD Cleary BJ McNeil 1988 Patient satisfaction as an indicator of quality care Inquiry 25 25 36
    • (1988) Inquiry , vol.25 , pp. 25-36
    • Cleary, P.D.1    McNeil, B.J.2
  • 35
    • 33646453802 scopus 로고    scopus 로고
    • Patients' global ratings of their health care are not associated with the technical quality of their care
    • JT Chang RD Hays PG Shekelle 2006 Patients' global ratings of their health care are not associated with the technical quality of their care Ann Intern Med 144 665 672
    • (2006) Ann Intern Med , vol.144 , pp. 665-672
    • Chang, J.T.1    Hays, R.D.2    Shekelle, P.G.3
  • 37
    • 0031713909 scopus 로고    scopus 로고
    • Comparing the psychometric properties of checklists and global rating scales for assessing performance on an OSCE-format examination
    • G Regehr H MacRae RK Reznick D Szalay 1998 Comparing the psychometric properties of checklists and global rating scales for assessing performance on an OSCE-format examination Acad Med 73 993 997
    • (1998) Acad Med , vol.73 , pp. 993-997
    • Regehr, G.1    MacRae, H.2    Reznick, R.K.3    Szalay, D.4
  • 38
    • 0030069879 scopus 로고    scopus 로고
    • Psychometric properties of a standardized-patient checklist and rating-scale form used to assess interpersonal and communication skills
    • DS Cohen JA Colliver MS Marcy ED Fried MH Swartz 1996 Psychometric properties of a standardized-patient checklist and rating-scale form used to assess interpersonal and communication skills Acad Med 71 S87 89
    • (1996) Acad Med , vol.71 , pp. 87-89
    • Cohen, D.S.1    Colliver, J.A.2    Marcy, M.S.3    Fried, E.D.4    Swartz, M.H.5
  • 39
    • 4243449593 scopus 로고    scopus 로고
    • Psychometric properties of the CAHPS 1.0 survey measures. Consumer Assessment of Health Plans Study
    • RD Hays JA Shaul VS Williams 1999 Psychometric properties of the CAHPS 1.0 survey measures. Consumer Assessment of Health Plans Study Med Care 37 22 31
    • (1999) Med Care , vol.37 , pp. 22-31
    • Hays, R.D.1    Shaul, J.A.2    Williams, V.S.3
  • 41
    • 33750566900 scopus 로고    scopus 로고
    • Parents' global rating of mental health correlates with SF-36 scores and health services satisfaction
    • JK Mah S Tough T Fung K Douglas-England M Verhoef 2006 Parents' global rating of mental health correlates with SF-36 scores and health services satisfaction Qual Life Res 15 1395 1401
    • (2006) Qual Life Res , vol.15 , pp. 1395-1401
    • Mah, J.K.1    Tough, S.2    Fung, T.3    Douglas-England, K.4    Verhoef, M.5
  • 43
    • 50249099201 scopus 로고    scopus 로고
    • Adapting a patient satisfaction instrument for low literate and Spanish-speaking populations: Comparison of three formats
    • in press.
    • Shea JA, Guerra CE, Weiner J, Aguirre AC, Ravenell KL, Asch DA. Adapting a patient satisfaction instrument for low literate and Spanish-speaking populations: Comparison of three formats. Patient Educ Couns. 2008;in press.
    • (2008) Patient Educ Couns.
    • Shea, J.A.1    Guerra, C.E.2    Weiner, J.3    Aguirre, A.C.4    Ravenell, K.L.5    Asch, D.A.6


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.