Total cost of ownership and customer value in business markets

Advances in Business Marketing and Purchasing

Volumn 14, Issue , 2008, Pages 205-220

  Herrera Piscopo, Gabriela ^a   Johnston, Wesley ^a   Bellenger, Dan N ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 56349106160     PISSN: 10690964     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S1069-0964(08)14006-6     Document Type: Review

References (15)

1. Anderson J.C., and Narus J.A. Business market management: understanding, creating, and delivering value. 2nd ed. (2004), Prentice Hall, Upper Saddle River, NJ 439 p.
2. Anderson J.C., Narus J.A., and van Rossum W. Customer value propositions in business markets. Harvard Business Review 84 3 (2006) 90
3. Degraeve Z., Labro E., and Roodhooft F. An evaluation of vendor selection models from a total cost of ownership perspective. European Journal of Operational Research 125 1 (2000) 34
4. Degraeve Z., Roodhooft F., and van Doveren B. The use of total cost of ownership for strategic procurement: a company-wide management information system. The Journal of the Operational Research Society 56 1 (2005) 51
5. Ellram L. Total cost of ownership: Elements and implementation. International Journal of Purchasing and Materials Management 29 4 (1993) 3
6. Ellram L., and Siferd S. Total cost of ownership: A key concept in strategic cost management decisions. Journal of Business Logistics 19 1 (1998) 55
7. Ellram L.M. Total cost of ownership. International Journal of Physical Distribution & Logistics Management 25 8/9 (1995) 4
8. Ellram L.M., and Siferd S.P. Purchasing: The cornerstone of the total cost of ownership concept. Journal of Business Logistics 14 1 (1993) 163
9. Ferrin B., and Plank R.E. Total cost of ownership models: An exploratory study. Journal of Supply Chain Management 38 3 (2002) 18
10. Hurkens K., van der Valk W., and Wynstra F. Total cost of ownership in the services sector: A case study. Journal of Supply Chain Management 42 1 (2006) 27
11. Maltz A.B., and Ellram L.M. Total cost of relationship: An analytical framework for the logistics outsourcing decision. Journal of Business Logistics 18 1 (1997) 45
12. Plank R.E., and Ferrin B.G. How manufacturers value purchase offerings an exploratory study. Industrial Marketing Management 31 5 (2002) 457
13. Razum, J. (2003). Envision value: Introducing industrial total cost of ownership. White paper.
14. Smith G.E., and Nagle T.T. How much are customers willing to pay?. Marketing Research 14 4 (2002) 20
15. Wouters M., Anderson J., and Wynstra F. The adoption of total cost of ownership for sourcing decisions-a structural equations analysis. Accounting, Organizations and Society 30 2 (2005) 167