Dynamic routing policies for multiskill call centers

Probability in the Engineering and Informational Sciences

Volumn 23, Issue 1, 2009, Pages 101-119

  Bhulai, Sandjai ^a  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ENGINEERING; INDUSTRIAL ENGINEERING;

DISTRIBUTED SERVICE; DYNAMIC ROUTING; NUMERICAL EXPERIMENTS; OPTIMAL DYNAMICS; POISSON PROCESS; PROBLEM INSTANCES; QUEUING SYSTEMS; ROUTING POLICIES;

DYNAMIC ROUTING ALGORITHMS;

EID: 56149115446     PISSN: 02699648     EISSN: 14698951     Source Type: Journal    
DOI: 10.1017/S0269964809000096     Document Type: Article

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