Using Six Sigma DMAIC to improve credit initiation process in a financial services operation

International Journal of Productivity and Performance Management

Volumn 57, Issue 8, 2008, Pages 659-676

  Kumar, Sameer ^a   Wolfe, Anthony D ^a   Wolfe, Katherine A ^a  

^a UNIVERSITY OF ST THOMAS   (United States)

Author keywords

Cause and effect analysis; Credit management; Financial services; Poka yoke; Six Sigma

Indexed keywords

EID: 55349137775     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400810916071     Document Type: Article

References (11)

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