Public sector performance: Efficiency or quality?

Measuring Business Excellence

Volumn 9, Issue 2, 2005, Pages

  Micheli, Pietro ^a   Mason, Steve ^a   Kennerley, Mike ^a   Wilcox, Mark ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 55349099556     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/mbe.2005.26709bab.001     Document Type: Article

References (9)

1. Brynjolfsson, E. (1993), “The productivity paradox of information technology”, Business Computing, Vol. 36 No. 2, pp. 66–77
2. Demos(2005), “‘Press protest’ is politics of the future”, 17March, available at: www.demos.co.uk.
3. Eurostat (2004), Structures of the Taxation Systems in the European Union, Office for Official Publications of the European Communities, Luxembourg, available at: www.europa.eu.int/comm/eurostat.
4. HM Treasury (2004), Releasing Resources to the Front Line – Independent Review of Public Sector Efficiency, The Stationery Office, London, available at: www.hm-treasury.gov.uk.
5. Hood, C. (1991), “A public management for allseasons?”, Public Administration, Vol. 69, pp. 3–19
6. Office for National Statistics (2004), “Publicservice productivity: health”, Economic Trends, Vol. 613, pp. 38–59.
7. Office for National Statistics (2005), Atkinson Review: Final Report – Measurement of Government Output and Productivity for the National Accounts, Palgrave Macmillan, London, availableat: www.statistics.gov.uk.
8. (The) Royal Statistical Society Working Party on Performance Monitoring of Public Services (2003), “Performance indicators:good, bad and ugly”, available at: www.rss.org.uk.
9. World Health Organization (2000), The World Health Report 2000: Health Systems, Improving Performance, WHO, Geneva, available at: www.who.int/whr/en.