Heavy physician workloads: Impact on physician attitudes and outcomes

Health Services Management Research

Volumn 20, Issue 4, 2007, Pages 261-269

  Williams, Eric S ^a   Rondeau, Kent V ^b   Xiao, Qian ^a   Francescutti, Louis H ^b  

^a UNIVERSITY OF ALABAMA   (United States)

^b UNIVERSITY OF ALBERTA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; FEMALE; HEALTH CARE DELIVERY; HEALTH PERSONNEL ATTITUDE; HUMAN; MALE; PERSONNEL MANAGEMENT; PHYSICIAN; PRODUCTIVITY; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; STANDARD; STATISTICS; TREATMENT OUTCOME; WORKLOAD;

ADULT; ATTITUDE OF HEALTH PERSONNEL; DELIVERY OF HEALTH CARE; EFFICIENCY; FEMALE; HUMANS; MALE; PERSONNEL TURNOVER; PHYSICIANS; QUESTIONNAIRES; TREATMENT OUTCOME; WORKLOAD;

EID: 55249112355     PISSN: 09514848     EISSN: None     Source Type: Journal    
DOI: 10.1258/095148407782219067     Document Type: Article

References (33)

1. Firth-Cozens J. Interventions to improve physicians' well-being and patient care. Soc Sci Med 2001;52:215-222 (Pubitemid 30817884)
2. Rice B. Are you really working harder now? Med Educ 2001;78:22-25
3. Martin S. More hours, more tired, more to do: results from the CMA's 2002 physician resource questionnaire. CMAJ 2002;167:521-522
4. Wall B, Bolden RI, Borill CS et al. Minor psychiatric disorders in NHS trust staff: occupational and gender differences. Br J Psychiatry 1997;171:519-523
5. Spurgeon P, Barwell F, Maxwell R. Types of work stress and implications for the role of general practitioners. Health Serv Manage Res 1995;8:186-197
6. Bakker A, Schaufeli W, Sixma H, Bosveld W, Dierendonck D. Patient demands, lack of reciprocity, and burnout: a five-year longitudinal study among general practitioners. J Organ Behav 2000;21:425-441
7. Haas J, Cook EF, Puopolo A, Burstin H, Cleary P, Brennan T. Is the professional satisfaction of general internists associated with patient satisfaction? J Gen Intern Med 2000;15:122-128
8. DiMatteo MR, Sherbourne CD, Hays RD et al. Physicians' characteristics influence patients' adherence to medical treatment: results from the Medical Outcomes Study. Health Psychol 1993;12:93-102
9. Keating NL, Green DC, Kao AC, Gazmararian JA, Wu VY, Cleary PD. How are patients' specific ambulatory care experiences related to trust, satisfaction, and considering changing physicians? J Gen Intern Med 2002;17:29-39
10. Jones J, Barge B, Steffy B, Fay L, Kunz L, Wuebker L. Stress and medical malpractice: organizational risk assessment and intervention. J Appl Psychol 1988;73:727-735
11. Lazarus RS, Folkman S. Stress, Appraisal, and Coping. New York: Springer, 1984
12. Ivancevich JM, Matteson MT. Stress and Work: A Managerial Perspective. Glenview, IL: Scott Foresman, 1980
13. Karasek R, Theorell T. Healthy Work: Stress, Productivity, and the Reconstruction of Working Life. Chicago, IL: Basic Books, 1990
14. Linzer M, Gerrity M, Douglas J, McMurray J, Williams ES, Konrad TR. Physician stress: results from the physician worklife study. Stress Health 2002;18:37-42 (Pubitemid 34173075)
15. Lee RT, Ashforth BE. A further examination of managerial burnout: toward an integrated model. J Organ Behav 1993;14:3-20
16. Sullivan SE, Bhagat RS. Organizational stress, job satisfaction and job performance: where do we go from here? J Manage 1992;18:353-374
17. Jex SM. Stress and Job Performance: Theory, Research, and Implications. Thousand Oaks, CA: Sage, 1998
18. Judge T, Thoresen C, Bono J, Patton G. The job satisfaction-job performance relationship: a qualitative and quantitative review. Psychol Bull 2001;127:376-407
19. Firth-Cozens J, Greenhalgh J. Doctors' perceptions of the links between stress and lowered clinical care. Soc Sci Med 1997;44:1017-1022 (Pubitemid 27129936)
20. DeVoe J, Fryer GE, Hargraves JL, Phillips RL, Green LA. Does career satisfaction affect the ability of family physicians to delivery high-quality patient care? J Fam Pract 2002;51:223-228
21. Hilzenrath DS. Disability claims rise for doctors. Washington Post, 16 February 1998, A1
22. Arsenault A, Dolan S. The role of personality, occupation, and organization in understanding the relationship between job stress, performance, and absenteeism. J Occup Psychol 1983;56:227-240
23. Scott KD, Taylor GS. An examination of conflicting findings of the relationships between job satisfaction and absenteeism: a meta-analysis. Acad Manage J 1985;28:599-612
24. Porter L, Steers R. Organizational, work, and personal factors in employee turnover and absenteeism. Psychol Bull 1973;80:151-176
25. Buchbinder S, Wilson M, Melick C, Powe N. Primary care physician job satisfaction and turnover. Am J Manag Care 2001;7:701-713 (Pubitemid 32663926)
26. Organ DW. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books, 1988
27. Dorsey ER, Jarjoura D, Rutecki GW. The influence of controllable lifestyle and sex on the specialty choices of graduating US medical students. Acad Med 2005;80:791-796 (Pubitemid 41232907)
28. Woodward CA, Hurley J. Comparison of activity level and service intensity of male and female physicians in five fields of medicine in Ontario. CMAJ 1995;153:1097-1106
29. Barnett RC, Gareis KC, Carr PL. Career satisfaction and retention of a sample of women physicians who work reduced hours. J Womens Health 2005;14:146-152
30. McMurray J, Linzer M, Konrad T, Dougas J, Shugerman R, Nelson K. The work lives of women physicians results from the physician work life study. J Gen Intern Med 2000;15:372-380 (Pubitemid 30431306)
31. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press, 2001
32. Oates W. Confessions of a Workaholic. New York: World Publishing Company, 1971
33. McMillan LHW, O'Driscoll MP. Workaholism and health: implications for organizations. J Organ Change Manage 2004;17:509-517