Total quality management: How can we make the implementation effective?

Vikalpa

Volumn 25, Issue 2, 2000, Pages 19-29

  Ojha, Abhoy K ^a  

^a INDIAN INSTITUTE OF MANAGEMENT BANGALORE   (India)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 54949137962     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090920000204     Document Type: Article

References (11)

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3. Dean Jr., J W, and Bowen, D E (1994). "Management Theory and Total Quality: Improving Research and Practice Through Theory Development," Academy of Management Review, Vol 19, No 3, pp 392-418.
4. Hassen, P (1993). Ex for Hospitals: New Hope for Medicare in the Nineties, Stoddart Publishing.
5. Health and Welfare Canada (1993). An Inventory of Quality Initiatives in Canada, Ministry of Supply and Services Canada.
6. Health Canada (1993). Questfor Quality in Canadian Health Care: Continuous Quality Improvement, Ministry of Supply and Services Canada.
7. Reeves, C A and Bednar, D A (1994). "Defining Quality: Alternatives and Implications," Academy of Management Review, Vol 19, No 3, pp 419-445.
8. Reger, R K; Gustafson, L T; DeMarie, S M and Mullane, J V (1994). "Refraining the Organization: Why Implementing Total Quality is Easier Said Than Done," Academy of Management Review, Vol 19, No 3, pp 565-584.
9. Setton, R P; Bennett, N and Liden, R C (1996). "Social Exchange in Organizations: Perceived Organizational Support, Leader-Member Exchange, and Employee Reciprocity," Journal of Applied Psychology, Vol 81, No 3, pp 219-227.
10. Spencer, B A (1994). "Models of Organization and Total Quality Management: A Comparison and Critical Evaluation," Academy of Management Review, Vol 19, No 3, pp 446-471.
11. Wayne, S J; Shore, L M and Liden, R C (1997). "Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective," Academy of Management Journal, Vol 40, No 1, pp 82-111.