-
4
-
-
0142087005
-
Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
-
Bougie R., Pieters R., and Zeelenberg M. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services. Journal of the Academy of Marketing Sciences 31 (2003) 377-391
-
(2003)
Journal of the Academy of Marketing Sciences
, vol.31
, pp. 377-391
-
-
Bougie, R.1
Pieters, R.2
Zeelenberg, M.3
-
6
-
-
22244476686
-
Body sensations associated with emotions in Rarámuri Indians, rural Javanese, and three student samples
-
Breugelmans S.M., Poortinga Y.H., Ambadar Z., Setiadi B., Vaca J.B., and Widiyanto P. Body sensations associated with emotions in Rarámuri Indians, rural Javanese, and three student samples. Emotion 5 (2005) 166-174
-
(2005)
Emotion
, vol.5
, pp. 166-174
-
-
Breugelmans, S.M.1
Poortinga, Y.H.2
Ambadar, Z.3
Setiadi, B.4
Vaca, J.B.5
Widiyanto, P.6
-
8
-
-
0345014808
-
When the self represents the other: A new cognitive neuroscience view on psychological identification
-
Decety J., and Chaminade T. When the self represents the other: A new cognitive neuroscience view on psychological identification. Consciousness and Cognition 12 (2003) 577-596
-
(2003)
Consciousness and Cognition
, vol.12
, pp. 577-596
-
-
Decety, J.1
Chaminade, T.2
-
9
-
-
33645668364
-
Untying the Gordian knot of guilt and shame: The structure of guilt and shame reactions based on situation and person variation in Belgium, Hungary, and Peru
-
Fontaine J.R.J., Luyten P., De Boeck P., Corveleyn J., Fernandez M., and Herrera D. Untying the Gordian knot of guilt and shame: The structure of guilt and shame reactions based on situation and person variation in Belgium, Hungary, and Peru. Journal of Cross-Cultural Psychology 37 (2006) 273-292
-
(2006)
Journal of Cross-Cultural Psychology
, vol.37
, pp. 273-292
-
-
Fontaine, J.R.J.1
Luyten, P.2
De Boeck, P.3
Corveleyn, J.4
Fernandez, M.5
Herrera, D.6
-
10
-
-
0002388397
-
Emotions and emotion words
-
Russell J.A., Manstead A.S.R., Wellenkamp J.C., and Fernandez-Dols J.M. (Eds), Kluwer, Dordrecht, The Netherlands
-
Frijda N.H., Markam S.S., Sato K., and Wiers R. Emotions and emotion words. In: Russell J.A., Manstead A.S.R., Wellenkamp J.C., and Fernandez-Dols J.M. (Eds). Everyday conceptions of emotions (1995), Kluwer, Dordrecht, The Netherlands 121-143
-
(1995)
Everyday conceptions of emotions
, pp. 121-143
-
-
Frijda, N.H.1
Markam, S.S.2
Sato, K.3
Wiers, R.4
-
11
-
-
0029282854
-
The experience of regret: What, when, and why
-
Gilovich T., and Medvec V.H. The experience of regret: What, when, and why. Psychological Review 102 (1995) 379-395
-
(1995)
Psychological Review
, vol.102
, pp. 379-395
-
-
Gilovich, T.1
Medvec, V.H.2
-
13
-
-
0000783797
-
Forgiveness and regret
-
Golding M.P. Forgiveness and regret. Philosophical Forum 16 (1984) 121-137
-
(1984)
Philosophical Forum
, vol.16
, pp. 121-137
-
-
Golding, M.P.1
-
15
-
-
23044519024
-
Human morality is distinctive
-
Katz L.D. (Ed), Imprint Academic, Thorverton, England
-
Kagan J. Human morality is distinctive. In: Katz L.D. (Ed). Evolutionary origins of morality (2000), Imprint Academic, Thorverton, England 46-48
-
(2000)
Evolutionary origins of morality
, pp. 46-48
-
-
Kagan, J.1
-
17
-
-
0002800780
-
Social control of "negative" emotions: The case of regret
-
Harré R., and Parrott W.G. (Eds), Sage, Thousand Oaks, CA
-
Landman J. Social control of "negative" emotions: The case of regret. In: Harré R., and Parrott W.G. (Eds). The emotions (1996), Sage, Thousand Oaks, CA 89-116
-
(1996)
The emotions
, pp. 89-116
-
-
Landman, J.1
-
18
-
-
85004795356
-
What might have been: Counterfactual thought concerning personal decisions
-
Landman J., and Manis J.D. What might have been: Counterfactual thought concerning personal decisions. British Journal of Psychology 83 (1992) 473-477
-
(1992)
British Journal of Psychology
, vol.83
, pp. 473-477
-
-
Landman, J.1
Manis, J.D.2
-
19
-
-
0000923828
-
Regret theory: An alternative theory of rational choice under uncertainty
-
Loomes G., and Sugden R. Regret theory: An alternative theory of rational choice under uncertainty. Economic Journal 92 (1982) 805-824
-
(1982)
Economic Journal
, vol.92
, pp. 805-824
-
-
Loomes, G.1
Sugden, R.2
-
20
-
-
0037250432
-
Counterfactuals, emotions, and context
-
Mandel D.R. Counterfactuals, emotions, and context. Cognition and Emotion 17 (2003) 139-159
-
(2003)
Cognition and Emotion
, vol.17
, pp. 139-159
-
-
Mandel, D.R.1
-
21
-
-
23944451550
-
The link between social cognition and self-referential though in the medial prefrontal cortex
-
Mitchell J.P., Banaji M.R., and Macrae C.N. The link between social cognition and self-referential though in the medial prefrontal cortex. Journal of Cognitive Neuroscience 17 (2005) 1306-1315
-
(2005)
Journal of Cognitive Neuroscience
, vol.17
, pp. 1306-1315
-
-
Mitchell, J.P.1
Banaji, M.R.2
Macrae, C.N.3
-
22
-
-
0002407945
-
Cognitive determinants of emotions: A structural theory
-
Shaver P. (Ed), Sage, Beverly Hills, CA
-
Roseman I.J. Cognitive determinants of emotions: A structural theory. In: Shaver P. (Ed). Review of personality and social psychology 5 (1984), Sage, Beverly Hills, CA 11-36
-
(1984)
Review of personality and social psychology
, vol.5
, pp. 11-36
-
-
Roseman, I.J.1
-
23
-
-
21844493621
-
Phenomenology, behaviors, and goals diffenrentiate discrete emotions
-
Roseman I.J., Wiest C., and Swartz T.S. Phenomenology, behaviors, and goals diffenrentiate discrete emotions. Journal of Personality and Social Psychology 67 (1994) 206-211
-
(1994)
Journal of Personality and Social Psychology
, vol.67
, pp. 206-211
-
-
Roseman, I.J.1
Wiest, C.2
Swartz, T.S.3
-
25
-
-
0039165817
-
In defense of shame: Shame in the context of guilt and embarrassment
-
Sabini J., and Silver M. In defense of shame: Shame in the context of guilt and embarrassment. Journal for the Theory of Social Behavior 27 (1997) 1-15
-
(1997)
Journal for the Theory of Social Behavior
, vol.27
, pp. 1-15
-
-
Sabini, J.1
Silver, M.2
-
26
-
-
21544462761
-
Why emotion names and experiences don't neatly pair
-
Sabini J., and Silver M. Why emotion names and experiences don't neatly pair. Psychological Inquiry 16 (2005) 1-10
-
(2005)
Psychological Inquiry
, vol.16
, pp. 1-10
-
-
Sabini, J.1
Silver, M.2
-
27
-
-
27944495684
-
What are emotions? And how can they be measured?
-
Scherer K.R. What are emotions? And how can they be measured?. Social Science Information 44 (2005) 693-727
-
(2005)
Social Science Information
, vol.44
, pp. 693-727
-
-
Scherer, K.R.1
-
28
-
-
0000697228
-
Commonly named emotions in everyday conversations
-
Shimanoff S.B. Commonly named emotions in everyday conversations. Perceptual and Motor Skills 58 (1984) 514
-
(1984)
Perceptual and Motor Skills
, vol.58
, pp. 514
-
-
Shimanoff, S.B.1
-
30
-
-
0001475399
-
Situational determinants of shame and guilt in young adulthood
-
Tangney J.P. Situational determinants of shame and guilt in young adulthood. Personality and Social Psychology Bulletin 18 (1992) 199-206
-
(1992)
Personality and Social Psychology Bulletin
, vol.18
, pp. 199-206
-
-
Tangney, J.P.1
-
31
-
-
33846479422
-
Emotional expressions of moral value
-
Tannenbaum J. Emotional expressions of moral value. Philosophical Studies 132 (2007) 43-57
-
(2007)
Philosophical Studies
, vol.132
, pp. 43-57
-
-
Tannenbaum, J.1
-
32
-
-
0036829574
-
What do we talk about when we talk about disappointment?: Distinguishing outcome-related disappointment from person-related disappointment
-
Van Dijk W.W., and Zeelenberg M. What do we talk about when we talk about disappointment?: Distinguishing outcome-related disappointment from person-related disappointment. Cognition and Emotion 16 (2002) 787-807
-
(2002)
Cognition and Emotion
, vol.16
, pp. 787-807
-
-
Van Dijk, W.W.1
Zeelenberg, M.2
-
33
-
-
33746369146
-
Supplication and appeasement in conflict and negotiation: The interpersonal effects of disappointment, worry, guilt, and regret
-
Van Kleef G.A., De Dreu C.K.W., and Manstead A.S.R. Supplication and appeasement in conflict and negotiation: The interpersonal effects of disappointment, worry, guilt, and regret. Journal of Personality and Social Psychology 91 (2006) 124-142
-
(2006)
Journal of Personality and Social Psychology
, vol.91
, pp. 124-142
-
-
Van Kleef, G.A.1
De Dreu, C.K.W.2
Manstead, A.S.R.3
-
34
-
-
0033247530
-
The use of crying over spilled milk: A note on the rationality and functionality of regret
-
Zeelenberg M. The use of crying over spilled milk: A note on the rationality and functionality of regret. Philosophical Psychology 13 (1999) 326-340
-
(1999)
Philosophical Psychology
, vol.13
, pp. 326-340
-
-
Zeelenberg, M.1
-
35
-
-
84920458361
-
Feeling is for doing: A pragmatic approach to the study of emotions in economic behavior
-
De Cremer D., Zeelenberg M., and Murnigham J.K. (Eds), Erlbaum, Mahwah, NJ
-
Zeelenberg M., and Pieters R. Feeling is for doing: A pragmatic approach to the study of emotions in economic behavior. In: De Cremer D., Zeelenberg M., and Murnigham J.K. (Eds). Social psychology and economics (2006), Erlbaum, Mahwah, NJ 117-137
-
(2006)
Social psychology and economics
, pp. 117-137
-
-
Zeelenberg, M.1
Pieters, R.2
-
37
-
-
0032220021
-
Undoing regret on Dutch television: Apologizing for interpersonal regrets involving actions or inactions
-
Zeelenberg M., Van der Pligt J., and Manstead A.S.R. Undoing regret on Dutch television: Apologizing for interpersonal regrets involving actions or inactions. Personality and Social Psychology Bulletin 24 (1998) 1113-1119
-
(1998)
Personality and Social Psychology Bulletin
, vol.24
, pp. 1113-1119
-
-
Zeelenberg, M.1
Van der Pligt, J.2
Manstead, A.S.R.3
-
39
-
-
0000447359
-
Emotional reactions to the outcomes of decisions: The role of counterfactual thought in the experience of regret and disappointment
-
Zeelenberg M., Van Dijk W.W., Van der Pligt J., Manstead A.S.R., Van Empelen P., and Reinderman D. Emotional reactions to the outcomes of decisions: The role of counterfactual thought in the experience of regret and disappointment. Organizational Behavior and Human Decision Processes 75 (1998) 117-141
-
(1998)
Organizational Behavior and Human Decision Processes
, vol.75
, pp. 117-141
-
-
Zeelenberg, M.1
Van Dijk, W.W.2
Van der Pligt, J.3
Manstead, A.S.R.4
Van Empelen, P.5
Reinderman, D.6
|