A new standard of on-line customer service process: Integrating language-action into blogs

Computer Standards and Interfaces

Volumn 31, Issue 1, 2009, Pages 227-245

  Yang, Heng Li ^a   Liu, Chi Lun ^a  

^a NATIONAL CHENGCHI UNIVERSITY   (Taiwan)

Author keywords

Blog; Collaboration; Dynamic workflow management system; Language action perspective; On line customer service

Indexed keywords

CELLULAR RADIO SYSTEMS; CUSTOMER SATISFACTION; LINGUISTICS; SALES; STANDARDS; TELECOMMUNICATION SERVICES; WORK SIMPLIFICATION;

BLOG; COLLABORATION; DYNAMIC WORKFLOW MANAGEMENT SYSTEM; LANGUAGE-ACTION PERSPECTIVE; ON-LINE CUSTOMER SERVICE;

INTERNET;

EID: 54349129522     PISSN: 09205489     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.csi.2007.12.003     Document Type: Article

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