A theoretical framework linking creativity, empowerment, and organizational memory

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn 4, Issue , 1996, Pages 20-29

  Paper, D J ^a   Johnson, J J ^a  

^a UTAH STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

SYSTEMS SCIENCE;

CREATIVE SOLUTIONS; ORGANIZATIONAL MEMORY; SYSTEMS DEVELOPMENT; THEORETICAL FRAMEWORK; THEORETICAL MODELING; WASTE REDUCTION;

CUSTOMER SATISFACTION;

EID: 54049154052     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.1996.495307     Document Type: Conference Paper

References (56)

1. Fellers, J.W. (1993) Teaching Teamwork: An Exploration of Using Cooperative Learning Teams. Proceedings of the Fourteenth International Conference on Information Systems, December 5-8, Orlando, Florida.
2. Caron, J.R., Jarvenpaa, S.L., and Stoddard, D.B. (1994) Business Reengineering at CIGNA Corporation: Experiences and Lessons Learned From the First Five Years. MIS Quarterly, September, 233-249.
3. Levitt, B. & March, J.G. (1988) Organizational Learning. Annual Review of Sociology 1988, 14, 319-340.
4. Ackerman, M.S. (1994) Augmenting the Organizational Memory: A Field Study of Answer Garden. Proceedings of CSCW'94, 243-252.
5. Boynton, A.C., Zmud, R.W., and Jacobs, G.C. (1994) The Influence of IT Management Practice on IT Use in Large Organizations. MIS Quarterly, September, 299-318.
6. Senge, M.S. (1990) The Leader's New Work: Building Learning Organizations. Sloan Management Review, 32, 1, 7-23.
7. Couger, J.D. (1990) Ensuring Creative Approaches in Information System Design. Managerial and Decision Economics, 11, 281-295.
8. Clement, A. (1994) Computing at Work: Empowering Action by 'Low-level Users'. Communications of the ACM, 37, 1, 53-63+.
9. Paper, D.J. and Johnson, J.J. (1995) Learning From Empowerment Through Organizational Memory: A Classification Framework. Pan-Pacific Conference XII: A Business, Economic & Technological Exchange, forthcoming May.
10. Ulrich, D., Von Glinow, M.A., and Jick, T.D. (1993) High-Impact Learning: Building and Diffusing Learning Capability. Organizational Dynamics, 22, 52-66.
11. Mason, D.H. (1994) Scenario-based Planning: Decision Model for the Learning Organization. Planning Review, 20, 6-11.
12. Mulconrey, B.G. (1994) Create an Organizational Learning Laboratory. Research Technology Management, 37, 12-13.
13. Carley, K. (1992) Organizational Learning and Personnel Turnover. Organization Science 3, 1, 20-46.
14. Johnson (1993) Supporting Decision Making with Organizational Decision Memory. Doctoral Dissertation, The University of Arizona.
15. Walsh, J.P. and Ungson, G.R. (1991) Organizational Memory. Academy of Management Review, 16, 1, 57-91.
16. Sandoe, K. Olfman, L. and Mandviwalla, M. (1991) Meeting in Time: Recording the Workgroup Conversation. Proceedings of the International Conference on Information Systems. New York, pp 261-271.
17. El Sawy, O.A., Gomes, G. M., and Gonzalez, M.V. (1986) Preserving Institutional Memory: The Management of History as an Organizational Resource. Best Papers Proceedings, 46th Annual Meeting of the Academy of Management, Chicago, 111. 118-122.
18. Ackerman, M.S. and Malone, T.W. (1990) Anser Garden: A Tool for Growing Organizational Memory. Proceedings of the ACM Conference on Office Information Systems, Cambridge, MA, April 25-27, 31-39.
19. Morrison, J. (1992) Development and Evaluation of a System to Support Team and Organizational Memory. Doctoral Dissertation, The University of Arizona.
20. Chen, H. McHenry, W.K., Lynch, K.J., and Goodman, S.E. (1991) A Textual Database/Knowledge-Base Coupling Approach to Creating Computer-Based Organizational Memory. Center for Management of Information Working Paper 91-37.
21. Davenport, T.H. (1993) Process Innovation: Reengineering Work Through Information Technology. Harvard Business Press, Boston, Massachusetts.
22. Cohen, W.M. and Levinthal, D.A. (1990) Absorptive Capacity: A New Perspective on Learning and Innovation. Administrative Science Quarterly, 35, 128-152.
23. March, J.G. and Simon, H.A. (1958) Organizations. Wiley, New York.
24. Mason, D.H. (1994) Scenario-based Planning: Decision Model for the Learning Organization. Planning Review, 20, 6-11.
25. Zahniser, R.A. (1993) Design By Walking Around. Communications of the ACM, 36, 10, 115-123.
26. Bowen, D.E. and Lawler, E.E. (1992) The Empowerment of Service Workers: What, Why, How, and When. Sloan Management Review, 33, 3, 31-39.
27. Shrednick, H.R., Shutt, R.J., and Weiss, M. (1992) Empowerment: Key to IS World-Class Quality. MIS Quarterly, 16, 4, 491-505.
28. Levitt, T. (1972) Production-Line Approach to Service; Harvard Business Review, September-October, 41-52.
29. Levitt, T. (1976) Industrialization of Service. Harvard Business Review, September-October, 63-74.
30. Lawler, E.E. (1994) Total Quality Management and Employee Involvement: Are They Compatible. Academy of Management Executive, 8, 1, 68-76.
31. Pinto, M.B., Pinto, J.K., and Prescott, J.E. (1993) Antecedents and Consequences of Project Team Cross-functional Cooperation. Management Science, 39, 10, 1281-1297.
32. Zultner, R.E. (1993) TQM for Technical Teams. Communications of the ACM, 36, 10, 78-91.
33. Holtzblatt, K. and Beyer, H. (1993) Making Customer-Centered Design Work for Teams. Communications of the ACM, 36, 10, 92-103.
34. Rapaport, R. (1993) To Build a Winning Team: An Interview with Bill Walsh. Harvard Business Review, January-February, 111-120.
35. Brooks, Jr., F.P. (1975) The Mythical Man-Month. Addison-Wesley, Reading, MA.
36. Mantei, M. (1981) The Effect of Programming Team Structures on Programming Tasks. Communications of the ACM, 24, 3,106-113.
37. Henderson, J.C. and Lee, S. (1992) Managing I/S Design Teams: A Control Theories Perspective. Management Science, 38, 6, 757-777.
38. Wind, Y. (1981) Marketing and the Other Business Functions, in Research in Marketing, Vol. 5, J.N. Sheth (Ed.), JAI Press, Greenwich, CT, 237-264.
39. Higgins, L.F. and Couger, J.D. (1995) Comparison of KAI and ISP Instruments for Determining Style of Creativity of IS Professionals. Proceedings, 28th Annual Hawaii International Conference on System Sciences, Maui, January, 566-570.
40. Couger, J.D., Higgins, L.F., and Mclntyre, S.C. (1990) Differentiating Creativity, Innovation, Entrepreneurship, Intrapreneurship, Copyright and Patenting for I.S. Products/Processes. Proceedings, Hawaii International Conference on System Sciences, January, 370-379.
41. Couger, J.D. Higgins, L.F., and Mclntyre, S.C. (1993) (Un)Structured Creativity in Information Systems Organizations. MIS Quarterly, December, 375-397.
42. Elam, J.J. and Mead, M. (1990) Can Software Influence Creativity? Information Systems Research, 1,1, 1-22.
43. Higgins, L.F., Couger, J.D., and Mclntyre, S.C. (1990) Creative Approaches to Development of Marketing Information Systems. Proceedings, Hawaii International Conference on System Sciences, January, 398-404.
44. Snow, T.A. and Couger, J.D. (1991) Creativity Improvement Intervention in a System Development Work Unit. Proceedings, Hawaii International Conference on System Sciences, January, 412-418.
45. Couger, J.D. and Dengate, G. (1992) Measurement of Creativity of I.S. Products. Proceedings, Hawaii International Conference on System Sciences, January, 288-298.
46. Couger, J.D. (1994) Measurement of the Climate for Creativity in I.S. Organizations. Proceedings, Hawaii International Conference on System Sciences, Wailea, HI, 351-357.
47. Couger, J.D., Flynn, P., and Hellyer, D. (1994) Enhancing the Creativity of Reengineering. Information Systems. Information Systems Management, Spring, 24-29.
48. Roger, C. (1954) Towards a Theory of Creativity. ETC: A Review of General Semantics, 11.
49. Meichenbaum, D. (1975) Enhancing Creativity by Modifying What Subjects Say to Themselves. American Educational Research Journal, 12, 129-145.
50. Adams, J.L. (1979) Conceptual Blockbusting: A Guide to Better Ideas. W.W. Norton and Company, New York.
51. Kotter, J.P. (1995) Leading Change: Why Transformation Efforts Fail. Harvard Business Review, March-April, 59-67.
52. Nelson, R.R. and Winter, S. (1982) An Evolutionary Theory of Economic Change. Harvard University Press, Cambridge, MA.
53. Vyssotsky, V.A. (1977) The Innovation Process at Bell Labs. Technical Report, Bell Laboratories.
54. Nonaka, I. (1991) The Knowledge-Creating Company. Harvard Business Review, 69, 6, 96-104.
55. Kenney, M. and Florida, R. (1988) Beyond Mass Production: Production and the Labor Process in Japan. Politics and Society, 16,1, 121-158.
56. Paper, D. (April, 1995) Implementation of Business Process Reengineering Projects: An Empirical Study, 24th Annual Western Decision Science Institute Conference, San Francisco.