Web-based destination marketing systems: Assessing the critical factors for management and implementation

International Journal of Tourism Research

Volumn 10, Issue 1, 2008, Pages 55-70

  Wang, Youcheng ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Convention and visitor bureau; Destination marketing system; Internet marketing; Tourism marketing

Indexed keywords

ASSESSMENT METHOD; INFORMATION SYSTEM; TOURISM MANAGEMENT; TOURISM MARKET; TOURIST DESTINATION; WORLD WIDE WEB;

NORTH AMERICA; UNITED STATES;

EID: 54049105270     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.633     Document Type: Article

References (46)

1. Anckar B, Walden P. 2001. Introducing web technology in a small peripheral hospitality organization. International Journal of Contemporary Hospitality Management 13(5): 241-250.
2. Angehrn A. 1997. Designing mature Internet business strategies: the ICDT model. European Management Journal 15(4): 361-369.
3. Barker J. 1993. Ways and means. Successful Meetings 42(2):109.
4. Bieger T, Laesser C. 2004. Information sources for travel decisions: toward a source process model. Journal of Travel Research 42: 357-371.
5. Boolin B, Burgess L, Cooper J. 2002. Evaluating the use of the Web for tourism marketing: a case study from New Zealand. Tourism Management 23(5): 557-561.
6. Bremser W, Chung QB. 2005. A framework for performance measurement in the e-business environment. Electronic Commerce Research and applications 4: 395-412.
7. Buhalis D. 2003. Etourism - Information Technology for Strategic Tourism Management. Pearson Education: Harlow.
8. Buhalis D, Dombey O. 2001. Changing distribution channels in the travel industry. International Journal of Tourism Research 3(6): 507-511.
9. Buhalis D, Laws E. 2001. Tourism Distribution Channels: Practices, Issues and Transformations. Continuum: London.
10. Burgess L, Cooper J. 2000. Exteding the viability of MICA (model of Internet commerce adoption) as a metric for explaining the process of business adoption of Internet commerce. Proceedings of ICTEC 2000, Dallas TX, 234-245.
11. Chathoth PK. 2007. The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms. International Journal of Hospitality Management 26: 395-408.
12. Douglas A, Mills J. 2004. Staying afloat in the tropics: applying a structural equation model approach to evaluating national tourism organization Websites in the Caribbean. Journal of Travel and Tourism Marketing 17(2/3): 269-293.
13. Duncan T, Moriarty S. 1998. A communication-based marketing model for managing relationships. Journal of Marketing 62: 1-13.
14. Frambach R. 1993. An integrated model of organizational adoption and diffusion of innovations. European Journal of Marketing 27(5): 22-41.
15. Frew A, O'Connor R 1999. Destination marketing system strategies: refining and extending an assessment framework. In Information and Communication Technologies In Tourism, Buchalis D, Schertler W (eds). Springer-Verlag: WienlNew York, 398-407.
16. Gartrell R. 1988. Destination Marketing for Convention and Visitor Bureaus. Kendall/Hunt Publishing Company: Dubuque, IA.
17. Goode S, Stevens K. 2000. An analysis of the business characteristics of adopters and non-adopters of World Wide Web technology. Information Technology and Management 1: 129-154.
18. Gretzel U, Yuan Y, Fesenmaier DR. 2000. Preparing for the new economy: advertising strategies and change in destination marketing organizations. Journal of Travel Research 39(2): 146-156.
19. Hall CM. 2000. Tourism Planning: Policies, Process, Relationships. Prentice Hall: Essex.
20. Hanson W. 2000. Principles of Internet Marketing. South-Westem College Publishing: Cincinnati, OH.
21. Hoffman, DL, Novak, TP. 1996. Marketing in hypermedia computer-mediated environments: conceptual foundations. Journal of Marketing 60: 50-68.
22. Lau K, Lee K, Lam P, Ho Y. 2001. Web-site marketing for the travel and tourism industry. Cornell Hotel and Restaurant Administration Quarterly 42(6): 55-62.
23. Law R, Huang 12006. How do travelers find their travel and hotel Websites? Asian Pacific Journal of Tourism Research 11(3): 239-246.
24. Lefebvre LA, Mason R, Lefebvre E. 1997. The influence prism in SMEs: the power of CEOs' perceptions on technology policy and its organizational impacts. Management Science 43(6): 856-878.
25. Martin C. 1997. The Digital Estate: Strategies for Competing, Surviving, and Thriving in an Internetworked World. McGraw-Hill: New York.
26. Morone J. 1989. Strategic use of technology. California Management Review 3(4): 91-110.
27. Mougayar W. 1998. Opening Digital Markets: Battle Plans and Business Strategies for Internet Commerce. McGraw Hill Inc: New York
28. Nyheim P, McFadden F, Connolly D. 2004. Technology strategies for the hospitality industry. Pearson Prentice Hall: Upper Saddle River, NJ.
29. Palmer JW. 2002. Website usability, design and performance metrics. Information systems Research 13(2): 151-167.
30. Rita R 2000. Web marketing tourism destinations. The 8th European Conference on Information Systems (ECIS), Vienna 1096-1103.
31. Ritchie RJ, Ritchie JRB. 2002. A framework for an industry supported destination marketing information system. Tourism Management 23(1): 439-454.
32. Sadikin P 1995. Advertising on the Internet: When Can it Bring Leverage to the Business? Available at: http//web.city.ac.uk /~1dd559/int-adv.html (accessed May 10, 2006).
33. Sheehan KB, Doherty C. 2001. Re-weaving the Web: integrating print and online communications. Journal of Interactive Marketing 15(2): 47-59.
34. Sheldon PJ. 1994. Destination databases. Annals of Tourism Research 21(1): 179-181.
35. Sigala M. 2003. Developing and benchmarking Internet marketing strategies in the hotel sector in Greece. Journal of Hospitality & Tourism Research 27(4): 375-401.
36. Sigala, M, Airey, D, Jones, P, and Lockwood, A 2004. ICT paradox lost? A stepwise DEA methodology to evaluate technology investment in tourism settings. Journal of Travel Research, 43: 180-192.
37. Smith M 2003. What should you measure? - Part 1: e-commerce metrics. Available at www.chckz.com/res/analyze_data/article.php/2194291 (accessed May 10, 2006).
38. Sussman V, Pollack K. 1995. Gold rush in cyberspace. US News and World Report 13 November, pp. 72-80.
39. Sweeney S. 2000. Internet Marketingfor Your Tourism Business. Maximum Press: Gulf Breeze, FL.
40. Wang Y, Fesenmaier DR. 2006. Identifying the success factors of Web-based marketing strategy: an investigation of convention and visitors bureaus in the United States. Journal of Travel Research 44(3): 239-249.
41. Wang Y, Qualls W. 2007. Towards a theoretical model of technology adoption in hospitality organizations. International Journal of Hospitality Management 26(3): 560-573.
42. Wang YC, Russo S. 2007. Conceptualizing and evaluating the functions of destination marketing systems. Journal of Vacation Marketing 13(3): 187-203.
43. Watson R, Zinkhan G, Pitt L. 2000. Integrated Internet marketing. Communications of the ACM 43(6): 97-102.
44. Werthner, H., and Klein, S. 1999. Information technology and tourism - a challenging relationship. Springer-Verlag: Wien, Australia.
45. Wober KW. 2003. Information supply in tourism management by marketing decision support systems. Tourism Management 24(3): 241-255.
46. Yuan Y, Gretzel U, Fesenmaier DR. 2003. Internet technology use by American convention and visitor bureaus. Journal of Travel Research 41(3): 240-256.