Reference desk staffing trends: A survey

Reference and User Services Quarterly

Volumn 48, Issue 1, 2008, Pages 54-59

  Banks, Julie ^a   Pracht, Carl ^a  

^a SOUTHEAST MISSOURI STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 53949088430     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: 10.5860/rusq.48n1.54     Document Type: Review

References (15)

1. James Rettig, "From the President of RASD," RQ 32, no. 3 (Spring 1993): 310-314.
2. Laura M. Boyer and William C. Theimer Jr., "The Use and Training of Nonprofessional Personnel at Reference Desks in Selected College and University Libraries," College & Research Libraries 36 (May 1975): 193-200.
3. Ibid., 195.
4. Ibid., 197-98.
5. Martin P. Courtois and Lori A. Goetsch, "Use of Nonprofessionals at Reference Desks," College & Research Libraries 45 (Sept. 1984): 385-91.
6. Ibid., 390.
7. Emilie C. White, "Student Assistants in Academic Libraries: From Reluctance to Reliance," Journal of Academic Librarianship 11, no.2 (1985): 93.
8. John O. Christensen, Larry Dean Benson, and H. Julene Butler, "An Evaluation of Reference Desk Service," College and Research Libraries 50, no. 4 (July 1989): 468-83.
9. Beth S. Woodard, "The Effectiveness of an Information Desk Staffed by Graduate Students and Nonprofessionals," College & Research Libraries 50, no. 4 (July 1989): 455-67.
10. Diane Nahl et al., "Effectiveness of Fieldwork at an Information Desk: A Prototype for Academic Library-Library School Collaboration," Journal of Academic Librarianship 20, no. 5/6 (Nov. 1994): 291-94.
11. Boyer and Theimer Jr., "The Use and Training of Nonprofessional Personnel," 195.
12. Cf. Andrew Albenese, "Academic Library Budgets Squeezed by Lowered Revenue," Library Journal 127, no. 19 (Nov. 15, 2002): 16;
13. David W Lewis, "Traditional Reference is Dead, Now Let's Move on to Important Questions," The Journal of Academic Librarianship 21, no. 1 (Jan. 1995): 10-12.
14. Herbert S. White, "Ruminations After Retirement," Library Journal 131, no. 5 (Mar. 15, 2006): 53.
15. Taiga Forum Steering Committee, "Taiga Forum Provocative Statements, March 10, 2006," the Taiga Forum, www.taigaforum.org/docs/Provocative/ Statements.pdf (accessed Feb. 6, 2007).