Rude or aggressive patient behaviour during out-of-hours GP care: Challenges in communication with patients

Patient Education and Counseling

Volumn 73, Issue 2, 2008, Pages 205-208

  Giesen, Paul ^a   Mokkink, Henk ^a   Hensing, Mijke ^a   van den Bosch, Wil ^a   Grol, Richard ^a  

^a RADBOUD UNIVERSITY MEDICAL CENTER   (Netherlands)

Author keywords

Aggressive behaviour; Communication; Out of hours primary care; Rudeness

Indexed keywords

ADOLESCENT; ADULT; AGED; ANXIETY; ARTICLE; BEHAVIOR DISORDER; CHILD; CONTROLLED STUDY; FEMALE; GENERAL PRACTITIONER; HUMAN; INCIDENCE; INFANT; INTERPERSONAL COMMUNICATION; LOGISTIC REGRESSION ANALYSIS; MAJOR CLINICAL STUDY; MALE; MEDICAL PRACTICE; MEDICAL RECORD; MENTAL HEALTH; NEWBORN; PAIN; PRIORITY JOURNAL; SORROW; VERBAL HOSTILITY;

ADOLESCENT; ADULT; AFTER-HOURS CARE; AGGRESSION; CHILD; CHILD, PRESCHOOL; FAMILY PRACTICE; FEMALE; HUMANS; INCIDENCE; INFANT; INFANT, NEWBORN; MALE; NETHERLANDS; PHYSICIAN-PATIENT RELATIONS; RETROSPECTIVE STUDIES; TELEPHONE;

EID: 53049098296     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2008.04.009     Document Type: Article

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