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Volumn 11, Issue 5, 2008, Pages 561-564

Modeling relationship quality and consumer loyalty in virtual communities

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONSUMER; GAME; INTERNET; ONLINE SYSTEM; SCIENTIFIC LITERATURE; VIRTUAL REALITY;

EID: 52749096685     PISSN: 10949313     EISSN: None     Source Type: Journal    
DOI: 10.1089/cpb.2007.0173     Document Type: Article
Times cited : (23)

References (19)
  • 1
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    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 2
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver RL. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 1980; 17:460-9.
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    • 0001782545 scopus 로고    scopus 로고
    • Interactive functions and their impacts on the appeal of Internet presence sites
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    • Ghose, S.1    Dou, W.2
  • 8
    • 1442280058 scopus 로고    scopus 로고
    • Why people continue to play online games: In search of critical design factors to increase customer loyalty of online contents
    • Choi D, & Kim J. Why people continue to play online games: in search of critical design factors to increase customer loyalty of online contents. CyberPsychology & Behavior 2004; 7:11-24.
    • (2004) CyberPsychology & Behavior , vol.7 , pp. 11-24
    • Choi, D.1    Kim, J.2
  • 9
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • Fornell C. A national customer satisfaction barometer: the Swedish experience. Journal of Marketing 1992; 56:6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 10
    • 85171264387 scopus 로고
    • An examination of the effect of product performance on brand reputation, satisfaction and loyalty
    • Selnes F. An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of Marketing 1993; 27:19-35.
    • (1993) European Journal of Marketing , vol.27 , pp. 19-35
    • Selnes, F.1
  • 13
    • 0001461229 scopus 로고    scopus 로고
    • Gender differences in the perception and use of e-mail: An extension to the technology acceptance model
    • Gefen D, Straub DW. Gender differences in the perception and use of e-mail: an extension to the technology acceptance model. MIS Quarterly 1997; 21:389-400.
    • (1997) MIS Quarterly , vol.21 , pp. 389-400
    • Gefen, D.1    Straub, D.W.2
  • 14
    • 9744246034 scopus 로고    scopus 로고
    • Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior
    • Venkatesh V, Morris MG. Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly 2000; 24:115-39.
    • (2000) MIS Quarterly , vol.24 , pp. 115-139
    • Venkatesh, V.1    Morris, M.G.2
  • 15
    • 13944275474 scopus 로고    scopus 로고
    • An instrument for measuring customer satisfaction toward Web sites that market digital products and services
    • Wang YS, Tang TI, Tang JTE. An instrument for measuring customer satisfaction toward Web sites that market digital products and services. Journal of Electronic Commerce Research 2001; 2:89-102.
    • (2001) Journal of Electronic Commerce Research , vol.2 , pp. 89-102
    • Wang, Y.S.1    Tang, T.I.2    Tang, J.T.E.3
  • 17
    • 0035619032 scopus 로고    scopus 로고
    • Money attitudes, credit card use, and compulsive buying among American college students
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    • Roberts, J.A.1    Jones, E.2
  • 19


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.