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Quality Progress

Volumn 41, Issue 9, 2008, Pages 48-53

  Okes, Duke ^a  

^a ASQ ^*

Author keywords

[No Author keywords available]

Indexed keywords

EID: 52649128623     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. Davenport, Thomas H. and Jeanne G. Harris, Competing on Analytics: The New Science of Winning, Harvard Business School Press, 2007
2. Huboard, Douglas W, How to Measure Anything. Finding the value of "Intangibles" in Business, John Wiley & Sons, 2007.
3. Neely, Andy, Business Performance Measurement: Theory and Practice, Cambridge University Press, 2002.
4. Parmenter, David, Key Performance Indicators: Developing, implementing and Using Winning KPIs, John Wiley & Sons, 2007.
5. Phelps, Bob, smart Business Metrics, Trans-Atlantic Publications, 2004.
6. Spitzer, Dean R., Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success, American Management Association, 2007.