Informal problem solving in the technology-mediated work place

Journal of Business Communication

Volumn 38, Issue 3, 2001, Pages 315-336

  Mangrum, Faye Gothard ^a   Fairley, Michael S ^b   Wieder, D Lawrence ^c  

^a SOUTHEASTERN OKLAHOMA STATE UNIVERSITY   (United States)

^b AUSTIN COLLEGE   (United States)

^c UNIVERSITY OF OKLAHOMA   (United States)

Author keywords

Ethnographic Research; Focused Gatherings; High Tech Organizations; Informal Problem Solving; Organizational Communication

Indexed keywords

EID: 52549121096     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/002194360103800307     Document Type: Review

References (33)

1. Boden, D. (1984). The business of talk: Meetings as occasioned organizational events (Doctoral Dissertation, University of California, Santa Barbara, 1984). Dissertation Abstracts International, 46/05A, 1402.
2. Carnavale, D. G. (1995). Trust: Creating the high performing public organization. San Francisco: Josey-Bass.
3. Cragan, J. F., & Wright, D. W. (1986). Communication in small group discussions: An integrated approach (2nd ed.). St. Paul, MN: West.
4. Crampton, S. M., Hodge, J. W., & Mishra, J. M. (1998). The informal communication network: Factors influencing grapevine activity. Public Personnel Management, 27, 569-584.
5. Davis, K. (1953). Management communication and the grapevine. Harvard Business Review, 31, 43-49.
6. Eisenberg, E. M., & Goodall, H. L. (1993). Organizational communication: Balancing creativity and constraint. New York: St. Martin's Press.
7. Farace, R. V., Monge, P. R., & Russell, H. M. (1977). Communicating and organizing. New York: Random House.
8. Garfinkel, H. (1984/1967). Studies in ethnomethodology. Cambridge, MA: Polity Press/Basil Blackwell.
9. Gersick, J. G. (1989). Marking time: Predictable transitions in task groups. Academy of Management Journal, 32, 274-309.
10. Goffman, E. (1961). Encounters. Indianapolis: Bobbs Merrill.
11. Goffman, E. (1963). Behavior in public places. New York: The Free Press of Glencoe.
12. Goffman, E. (1983). The interaction order. American Sociological Review, 48, 1-17.
13. Goldhaber, G. M. (1993). Organization Communication (6th ed.). Madison, WI: WCB Brown & Benchmark.
14. Hellweg, S. (1992). Organizational grapevines. In K. L. Hutchinson (Ed.), Readings in Organizational Communication (pp. 159-186). Dubuque, LA: Wm. C. Brown.
15. Hummel, R. P. (1994). The bureaucratic experience (4th ed.). New York: St. Martin's Press.
16. Kling, R. (1996). Computerization and controversy: Value conflicts and social choices (2nd ed.). San Diego: Academic Press.
17. Lammers, J. C., & Krikorian, D. H. (1997). Theoretical extension and operationalization of the bona fide group construct with an application to surgical teams. Journal of Applied Communication Research, 25, 17-38.
18. Mangrum, F. G. (1996). A microanalysis of informal problem solving (IPS) meetings in knowledge-rich organizations (Doctoral dissertation, University of Oklahoma, 1996). Dissertation Abstracts International, 57-04A, 1391.
19. Mangrum, F. G., & Wieder, D. L. (1997). Ad hoc gatherings for informal problem solving: Ordinary conversation with co-workers as labor for the company. Paper presented to Language and Social Interaction Division at the National Communication Association Convention, Chicago, IL. (ERIC Document Reproduction Service No. ED 419 260).
20. Mangrum, F. G., Wieder, D. L., & Fairley, M. S. (1998, November). Group communication in ordinary work-place gatherings: Informal problem solving (IPS) meetings. Paper presented to the Small Group Division at the National Communication Association Convention, New York.
21. Mangrum, F. G., & Mangrum, C. W. (2000). The connection between formal and informal meetings: Understanding shared governance in the small college environment. Paper presented to the Annual Meeting of the Central States Communication Association, Detroit, MI. (ERIC Document Reproduction Service No. ED 440418).
22. O'Hair, D., Friedrich, G. W., & Shaver, L. D. (1995). Strategic communication in business and the professions (2nd ed.). Boston: Houghton Mifflin.
23. Putnam, L. L., & Stohl, C. (1990). Bona fide groups: A reconceptualization of groups in context. Communication Studies, 41, 248-265.
24. Putnam, L. L. & Stohl, C. (1996). Bona fide groups: An alternative perspective for communication and small group decision making. In R. Y. Hirokawa & M. S. Poole (Eds.), Communication and group decision making (pp. 147-178). Thousand Oaks, CA: Sage.
25. Seibold, D. R., & Krikorian, D. H. (1997). Planning and facilitating group meetings. In L. R. Frey & J. K. Barge (Eds.), Managing group life: Communicating in decision-making groups (pp. 270-305). Boston: Houghton Mifflin.
26. Sias, P. M., & Jablin, F. M. (1995). An alternative approach to studying communication in "natural," informal groups: The joint conversation reconstruction method. Paper presented at the meeting of the Speech Communication Association, San Antonio, TX.
27. Sinclair-James, L., & Stohl, C. (1997). Group endings and new beginnings. In L. R. Frey and J. K. Barge (Eds.), Managing group life: Communicating in decision-making groups (pp. 308-334). Boston: Houghton Mifflin.
28. Stamps, D. (1998). Learning Ecologies. Training, 35, 32-39.
29. Walther, J. B. (1994). Anticipated ongoing interaction versus channel effects on relational communication in computer-mediated interaction. Human Communication Research, 20, 473-501.
30. Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23, 30-43.
31. Walther, J. B., Anderson, J. F., & Park, D. W. (1994). Interpersonal effects in computer-mediated interaction: A meta-analysis of social and antisocial communication. Communication Research, 21, 460-487.
32. Wieder, D. L. (1977). Ethnomethodology and ethnosociology. Mid-American Review of Sociology, 2, 1-18.
33. Zuboff, S. (1988). In the age of the smart machine: The future of work and power. New York: Basic Books.