Case study analysis of six Sigma in Singapore service organizations

5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08

Volumn , Issue , 2008, Pages

  Chakrabarty, A ^a   Tan, K C ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

CSFs; CTQs; KPIs; Six Sigma

Indexed keywords

HEALTH; HOSPITALS; INDUSTRIAL ENGINEERING; LEARNING SYSTEMS; MANAGEMENT SCIENCE; TECHNOLOGY;

CASE STUDY ANALYSIS; CONSULTANCY SERVICES; CSFS; CTQS; ENGINEERING SERVICES; INNOVATIVE TECHNOLOGIES; INTERNATIONAL CONFERENCES; KPIS; PERFORMANCE INDICATORS; PROJECT REPORTS; QUALITY CHARACTERISTICS; SERVICE IMPROVEMENTS; SERVICE MANAGEMENT; SERVICE ORGANIZATIONS; SERVICE SYSTEMS; SINGAPORE; SIX SIGMA; SIX SIGMA INITIATIVES; SIX-SIGMA PROJECTS; SUCCESS FACTORS; TEAM LEADERS; TOOLS AND TECHNIQUES;

WORK SIMPLIFICATION;

EID: 52249117420     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2008.4598532     Document Type: Conference Paper

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