Implementing e-CRM using intelligent agents on the internet

5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08

Volumn , Issue , 2008, Pages

  Pani, Ashis K ^a   Venugopal, Pingali ^a  

^a XLRI XAVIER SCHOOL OF MANAGEMENT   (India)

Author keywords

Bots; CRM; e Business; e CRM; Intelligent agents

Indexed keywords

ARTIFICIAL INTELLIGENCE; COMPUTER SOFTWARE; CUSTOMER SATISFACTION; ECONOMICS; INTERNET; PUBLIC RELATIONS; SALES; TECHNOLOGY;

BOTS; CRM; CUSTOMER RELATION SHIP MANAGEMENT; DIGITAL ECONOMY; DYNAMIC MARKETS; E-BUSINESS; E-CRM; EMERGING TECHNOLOGIES; INNOVATIVE TECHNOLOGIES; INTEGRATED MODELLING; INTERNATIONAL CONFERENCES; POW ERFUL TOOL; SERVICE MANAGEMENT; SERVICE SYSTEMS;

INTELLIGENT AGENTS;

EID: 52249095739     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2008.4598509     Document Type: Conference Paper

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