Decision support for service transition management: Enforce change scheduling by performing change risk and business impact analysis

NOMS 2008 - IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubiquitous Networks and Services

Volumn , Issue , 2008, Pages 200-207

  Setzer, Thomas ^a   Bhattacharya, Kamal ^b   Ludwig, Heiko ^b  

^a TECHNICAL UNIVERSITY OF MUNICH   (Germany)

^b IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

Business impact analysis; Business driven IT management; Change management; Change scheduling; Service transition management; Service oriented architectures

Indexed keywords

CHLORINE COMPOUNDS; DECENTRALIZED CONTROL; DECISION SUPPORT SYSTEMS; INFORMATION SERVICES; INFORMATION TECHNOLOGY; MANAGEMENT; MATHEMATICAL PROGRAMMING; PRODUCTION CONTROL; RISK ANALYSIS; RISK ASSESSMENT; RISK MANAGEMENT; SAFETY ENGINEERING; SCHEDULING; UBIQUITOUS COMPUTING;

ANALYTICAL MODELLING; BUSINESS IMPACT; BUSINESS IMPACT ANALYSIS; BUSINESS PROCESSES; BUSINESS REQUIREMENTS; BUSINESS-DRIVEN IT MANAGEMENT; CHANGE MANAGEMENT; CHANGE SCHEDULING; COST DRIVERS; DECISION MODELING; DECISION SUPPORTS; NETWORK OPERATIONS; OPERATIONAL RISKS; SERVICE DELIVERY; SERVICE DISRUPTIONS; SERVICE TRANSITION MANAGEMENT; SERVICE-ORIENTED ARCHITECTURE; SERVICE-ORIENTED ARCHITECTURES; TRANSITION MANAGEMENT; UBIQUITOUS NETWORKS;

NETWORK MANAGEMENT;

EID: 51849131654     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/NOMS.2008.4575135     Document Type: Conference Paper

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