A template-based solution to support knowledge reuse in IT change design

NOMS 2008 - IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubiquitous Networks and Services

Volumn , Issue , 2008, Pages 355-362

  Cordeiro, Weverton Luis Da Costa ^a   Machado, Guilherme Sperb ^a   Daitx, Fábio Fabian ^a   Both, Cristiano Bonato ^a   Gaspary, Luciano Paschoal ^a   Granville, Lisandro Zambenedetti ^a   Sahai, Akhil ^b   Bartolini, Claudio ^b   Trastour, David ^c   Saikoski, Katia ^d  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

^b HEWLETT PACKARD LABORATORIES   (United States)

^c HEWLETT PACKARD LABORATORIES   (United Kingdom)

^d HP Brazil R and D ^*  (Brazil)

Author keywords

[No Author keywords available]

Indexed keywords

CANNING; MANAGEMENT; PROCESS DESIGN; PROCESS ENGINEERING; UBIQUITOUS COMPUTING;

CASE STUDIES; CHANGE MANAGEMENT; DESIGN PROCESSES; IT SERVICE MANAGEMENT; KNOWLEDGE REUSE; NETWORK OPERATIONS; PROTOTYPICAL IMPLEMENTATIONS; UBIQUITOUS NETWORKS;

NETWORK MANAGEMENT;

EID: 51849127464     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/NOMS.2008.4575155     Document Type: Conference Paper

References (11)

1. ITIL. Information Technology Infrastructure Library (ITIL). Office of Government Commerce (OGC), 2006. http://www.itil.co.uk.
2. Keller, A.; Hellerstein, J. L.; Wolf, J. L.; Wu, K. L.; Krishnan, V. The CHAMPS System: Change Management with Planning and Scheduling. In 9th IEEE/IFIP Network Operations and Management Symposium (NOMS 2004), v. 1, pages 395-408, 2004.
3. IT infrastructure Library. ITIL Service Support, version 2.3, Office of Government Commerce, 2000.
4. Rebouças, R.; Sauvé, J.; Moura, A.; Bartolini, C.; Trastour, D. A Decision Support Tool to Optimize Scheduling of IT Changes. In 10th IFIP/IEEE International Symposium on Integrated Network Management (IM 2007), pages 343-352, 2007.
5. Shankar, C.; Talwar, V.; Iyer, S.; Chen, Y.; Milojicic, D.; Campbell, R. Specification-enhanced Policies for Automated Management of Changes in IT Systems. In 20th USENIX Large Installation System Administration Conference (LISA 2006), 2006.
6. Keller, A. Automating the Change Management Process with Electronic Contracts. In 7th IEEE International Conference on E-Commerce Technology Workshops, pages 99 - 107, 2005.
7. Distributed Management Task Force. Common Information Model. http://www.dmtf.org/standards/cim.
8. The Workflow Management Coalition Specification. Workflow Process Definition Interface - XML Process Definition Language. http://www.wfmc.org/ standards/docs/TC-1025_10_xpdl_102502.pdf.
9. Organization for the Advancement of Structured Information Standards. Business Process Execution Language, version 2.0. http://docs.oasis-open. org/wsbpel/2.0.
10. Nau, D.; Au, T.-C.; Ilghami, O.; Kuter, U.; Murdock, J. W.; Wu, D.; Yaman, F. SHOP2: An HTN Planning System. Journal of Artificial Intelligence Research, v. 20, pp. 379-404, 2003.
11. Sirin, E.; Parsia, B.; Hendlera, J. Template-based Composition of Semantic Web Services. In AAAI Fall Symposium on Agents and the Semantic Web, 2005.