Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach

10th Americas Conference on Information Systems, AMCIS 2004

Volumn , Issue , 2004, Pages 3514-3519

  Goo, Jahyun ^a   Kishore, Rajiv ^b   Rao, H R ^b  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b UNIVERSITY AT BUFFALO   (United States)

Author keywords

Fit approach; IT outsourcing; Relational exchange theory; Service level agreements (SLAs)

Indexed keywords

LEAST SQUARES APPROXIMATIONS; QUALITY OF SERVICE;

'CURRENT; COMPLEX MODEL; FIT APPROACH; IT OUTSOURCING; MULTI DIMENSIONAL; OUTSOURCING RELATIONSHIPS; RELATIONAL EXCHANGE THEORIES; SERVICE LEVEL AGREEMENT; SERVICELEVEL AGREEMENT (SLA); SIMPLE++;

OUTSOURCING;

EID: 51549103477     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (0)