Lessons from the TAPS study: Message handling and appointment systems

Australian Family Physician

Volumn 37, Issue 6, 2008, Pages 438-439

  Makeham, Meredith A B ^a   Cooper, Chris ^a   Kidd, Michael R ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; AUSTRALIA; CASE REPORT; CHILD; EMERGENCY; GENERAL PRACTICE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MEDICAL ASSISTANT; MEDICAL ERROR; PHYSICIAN; SAFETY; STATISTICS;

APPOINTMENTS AND SCHEDULES; AUSTRALIA; CHILD; COMMUNICATION; EMERGENCIES; FAMILY PRACTICE; HUMANS; MALE; MEDICAL ERRORS; MEDICAL RECEPTIONISTS; PHYSICIANS; QUALITY ASSURANCE, HEALTH CARE; SAFETY MANAGEMENT;

EID: 51449089108     PISSN: 03008495     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (4)

1. Makeham MA, Kidd MR, Saltman DC, et al. The Threats to Australian Patient Safety (TAPS) study: incidence of reported errors in general practice. Med J Aust 2006;185:95-8.
2. Makeham MA, Stromer S, Bridges-Webb C, et al. Patient safety events reported in General Practice: A taxonomy. Qual Saf Health Care 2008;17:53-7.
3. Rubin G, George A, Chinn DJ, Richardson C. Errors in general practice: development of an error classification and pilot study of a method for detecting errors. Qual Saf Health Care 2003;12:443-7.
4. Bhasale AL, Miller GC, Reid SE, Britt HC. Analysing potential harm in Australian general practice: an incident-monitoring study. Med J Aust 1998;169:73-6.