IT service provider's multi-customer and multi-tenant environments

Proceedings - The 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007

Volumn , Issue , 2007, Pages 559-566

  Shwartz, Larisa ^a   Ayachitula, Naga ^a   Buco, Melissa ^a   Grabarnik, Genady ^a   Surendra, Maheswaran ^a   Ward, Christopher ^a   Weinberger, Steve ^b  

^a IBM T J WATSON RESEARCH CENTER   (United States)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMMERCE; ELECTRONIC COMMERCE; INFORMATION TECHNOLOGY; SALES; SECURITY OF DATA; TECHNOLOGY;

BUSINESS REQUIREMENTS; DATA SEGREGATION; E-COMMERCE; E-SERVICES; ECONOMIC PRESSURES; ENTERPRISE COMPUTING; FUTURE WORK; INTERNATIONAL CONFERENCES; IT BUSINESS; IT INFRASTRUCTURES; IT SERVICE MANAGEMENT; ORGANIZATIONAL UNITS; PROCESS DEFINITION; SERVICE PROVIDER; SERVICE PROVIDERS;

CUSTOMER SATISFACTION;

EID: 49949111472     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/CEC-EEE.2007.58     Document Type: Conference Paper

References (9)

1. ITIL - The Key to Managing IT Services: Service Support Version 2.3, (TSO for OGC), (2000).
2. ISO/IEC, ISO 20000: Information technology - Service management, the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), 2005.
3. M. J. Buco, R. N. Chang, L. Z. Luan, C. Ward, J. L. Wolf, P. S. Yu, Utility computing SLA management based upon business objectives, IBM System Journal, 43, No 1, 2004, Pp 159-179
4. Heiko Ludwig, John Hogan, Rajesh Jaluka, David Loewenstern, Santhosh Kumaran, Allen Gilbert, Arijit Roy, Thirumal Nellutla, Maheswaran Surendra, Catalog-Based Service Request Management in the BlueCat Environment, To appear in: IBM Systems Journal, 2007.
5. Hari Madduri, Shepherd S.B. Shi, Ron Baker, Naga Ayachitula, Larisa Shwartz, Maheswaran Surendra, Carole Corley, Messaoud Benantar and Sushma Patel, CMDB Architecture in Support of IBM Tivoli ISM, To appear in: IBM Systems Journal, 2007
6. G. Grabarnik, H. Ludwig, L. Shwartz Management of Service Process QoS in a Service Provider - Service Supplier Environment, To appear in;
7. Seltsikas, P. Currie, W.L. Evaluating the application service provider (ASP) business model: the challenge of integration. Proceedings of the 35th Annual Hawaii International Conference on, System Sciences, 2002;
8. Lixin Tao, Shifting paradigms with the application service provider mode,Computer, Volume: 34, Issue:10, page(s): 32-39, 2001
9. Kenneth R. Walsh, Analyzing the application ASP concept: technologies, economies, and strategies, Communications of the ACM, Volume 46 , Issue 8, 2003