Service engineering: A CAD system of service to evaluate satisfaction of products

Proceedings - The 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007

Volumn , Issue , 2007, Pages 485-486

  Arai, Tamio ^a   Hara, Tatsunori ^a   Shimomura, Yoshiki ^b   Yoshimitsu, Yohei ^a  

^a UNIVERSITY OF TOKYO   (Japan)

^b TOKYO METROPOLITAN UNIVERSITY   (Japan)

Author keywords

[No Author keywords available]

Indexed keywords

COMMERCE; COMPUTER AIDED DESIGN; ELECTRONIC COMMERCE;

CAD SYSTEMS; CUSTOMERS' SATISFACTION; E-COMMERCE; E-SERVICES; ENGINEERING DISCIPLINES; ENTERPRISE COMPUTING; EVALUATION METHODS; INTERNATIONAL CONFERENCES; MANUFACTURING INDUSTRIES; SERVICE ENGINEERING; SERVICE PROVIDERS;

TECHNOLOGY;

EID: 49949110290     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/CEC-EEE.2007.88     Document Type: Conference Paper

References (2)

1. Arai T., Shimomura Y., 2004, Proposal of Service CAD System -A Tool for Service Engineering-, Annals of the CIRP, 53-1, 397-400.
2. Sakao T., Shimomura Y., 2007, Service Engineering: A Novel Engineering Discipline for Producers to Increase Value Combining Service and Product. J. of Cleaner Production, 15-6, 590-604.