SLA monitoring and management framework for telecommunication services

Proceedings - 4th International Conference on Networking and Services, ICNS 2008

Volumn , Issue , 2008, Pages 170-175

  Kosiński, Jacek ^a   Nawrocki, Piotr ^a   Radziszowski, Dominik ^a   Zieliński, Krzysztof ^a   Zieliński, Sławomir ^a   Przybylski, Grzegorz ^b   Wnȩk, Pawel ^b  

^a AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Poland)

^b Comarch SA ^*

Author keywords

[No Author keywords available]

Indexed keywords

CASE STUDIES; DESIGN EFFORTS; INTERNATIONAL CONFERENCES; MANAGEMENT TOOLS; PERFORMANCE MONITORING SYSTEMS; SLA MONITORING; SYSTEM ARCHITECTURES; TELECOMMUNICATION INFRASTRUCTURES;

COMMUNICATION; OCEAN CURRENTS; STANDARDS; TELECOMMUNICATION; TELECOMMUNICATION SYSTEMS;

TELECOMMUNICATION SERVICES;

EID: 49749122350     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICNS.2008.31     Document Type: Conference Paper

References (8)

1. Carr Jim, Service Level Agreements, CMP, Inc., 2001.
2. Service-Level Management: Defining and Monitoring Service Levels in the Enterprise, White Paper, Cisco Systems, Inc., 2001.
3. John Lee, Ron Ben-Natan, Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery, Wiley, 2002.
4. Rick Sturm, Wayne Morris, Foundations of Service Level Management, Sams, 2000.
5. Viewgate's Advisor Product Enables Service Providers to Deliver on VPN SLAs and Build Customer Loyalty , Viewgate Networks, ISP Business, July 2001.
6. Oblicore Guarantee, Oblicore, www.oblicore.com.
7. WebService Level Agreements - WSLA, IBM, www.research.ibm.com/ wsla/.
8. ComArch OSS Suite, ComArch, www.comarch.com.