Customization from the after sales point of view - Implications of product and item customization for spare-part business

Technovation

Volumn 24, Issue 10, 2004, Pages 831-840

  Suomala, Petri ^a   Sievänen, Matti ^a   Paranko, Jari ^a  

^a TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

After sales; Customization; Spare part

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; INVENTORY CONTROL; MARKETING; OPERATIONS RESEARCH; SALES; SOCIETIES AND INSTITUTIONS; STANDARDIZATION; STRATEGIC PLANNING;

AFTER-SALES; CUSTOMIZATION; INVENTORY VALUE; SPARE-PART;

PRODUCT DEVELOPMENT;

EID: 4944263815     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0166-4972(03)00011-7     Document Type: Article

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