Labor-management cooperation and customer satisfaction

Journal of Construction Engineering and Management

Volumn 129, Issue 2, 2003, Pages 165-172

  Maloney, William F ^a  

^a UNIVERSITY OF KENTUCKY   (United States)

Author keywords

Construction industry; Labor relations

Indexed keywords

CONSTRUCTION MANAGEMENT; CONTRACTORS; ECONOMIC CONDITION; LABOR RELATIONS;

COMPETITION; CONTRACTS; CUSTOMER SATISFACTION; INDUSTRIAL RELATIONS; PERSONNEL; PERSONNEL TRAINING; PRODUCTION ENGINEERING;

CONSTRUCTION INDUSTRY;

EID: 4944233598     PISSN: 07339364     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)0733-9364(2003)129:2(165)     Document Type: Article

References (4)

1. AFL-CIO. (1993). "Construction organizing membership education and training." COMET Trainer's Manual, Building and Construction Trades Dept., Washington, D.C.
2. Contractors Mutual Association (CMA). (1977). Recent local trends in open shop construction, Washington, D.C.
3. Maloney, W. F. (2002). "Construction product/service and customer satisfaction." J. Constr. Eng. Manage., 128(6), 522-529.
4. Maloney, W. F., and Jones, T. W. (1984). "Labor-management cooperation: Operation MOST." J. Constr. Eng. Manage., 110(2), 205-221.