Factors influencing parental satisfaction with neonatal intensive care among the families of moderately premature infants

Pediatrics

Volumn 121, Issue 6, 2008, Pages 1111-1118

  McCormick, Marie C ^a,b   Escobar, Gabriel J ^c,d   Zheng, Zheng ^b   Richardson, Douglas K ^b  

^a HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^b BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

^c DIVISION OF RESEARCH   (United States)

^d KAISER PERMANENTE MEDICAL CENTER   (United States)

Author keywords

Infant; Intensive care units; Neonatal; Newborn; Patient satisfaction; Premature

Indexed keywords

ADULT; ARTICLE; CHILD HEALTH; CONTROLLED STUDY; DEMOGRAPHY; FEMALE; GESTATIONAL AGE; HEALTH CARE UTILIZATION; HOSPITAL DISCHARGE; HUMAN; INFANT; MALE; MEDICAL RECORD REVIEW; NEWBORN INTENSIVE CARE; NEWBORN PERIOD; NORMAL HUMAN; PATIENT SATISFACTION; PEDIATRICS; PERINATAL PERIOD; PREMATURITY; PRENATAL PERIOD; PRIORITY JOURNAL; QUESTIONNAIRE; RATING SCALE; TELEPHONE; CONSUMER; NEWBORN; PARENT; STANDARD; UNITED STATES;

CALIFORNIA; CONSUMER SATISFACTION; FEMALE; HUMANS; INFANT, NEWBORN; INFANT, PREMATURE; INTENSIVE CARE, NEONATAL; MALE; MASSACHUSETTS; PARENTS;

EID: 48949087789     PISSN: 00314005     EISSN: 10984275     Source Type: Journal    
DOI: 10.1542/peds.2007-1700     Document Type: Article

References (23)

1. Institute of Medicine, Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001
2. American Academy of Pediatrics, Medical Home Initiatives for Children With Special Needs Project Advisory Committee. The medical home. Pediatrics. 2002;110(1):184-186
3. Sofaer S, Firminger K. Patient perceptions of the quality of health services. Annu Rev Public Health. 2005;26:513-559
4. Crow R, Gage H, Hampson J, et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess. 2002;6(32):1-244
5. Conner JM, Nelson EC. Neonatal intensive care: satisfaction measured from a parent's perspective. Pediatrics. 1999;103(1suppl E):336 -349
6. Escobar GJ, McCormick MC, Zupancic JAF, et al. Unstudied infants: outcomes of moderately premature infants in the neonatal intensive care unit. Arch Dis Child Fetal Neonatal Ed. 2006; 91(4):F238-F244
7. Gray JE, Safran C, Davis RB, et al. Baby CareLink: using the Internet and telemedicine to improve care for high-risk infants. Pediatrics. 2000;106(6):1318-1324
8. Richardson DK, Corcoran JD, Escobar GJ, Lee SK. SNAP-II and SNAPPE-II: simplified newborn illness severity and mortality risk scores. J Pediatr. 2001;138(1):92-100
9. Gray JE, Richardson DK, McCormick MC, Workman-Daniels K, Goldmann DA. Neonatal Therapeutic Intervention Scoring System: a therapy-based severity-of-illness index. Pediatrics. 1992;90(4):561-567
10. Eisen M, Donald CA, Ware JE, Brook RH. Conceptualization and Measurement ofHealth for Children in the Health Insurance Study. Santa Monica, CA: Rand Corp; 1980. Publication R-2313-HEW
11. Escobar GJ, Fischer A, Kremers R, Usatin MS, Macedo AM, Gardner MN. Rapid retrieval of neonatal outcomes data: the Kaiser Permanente neonatal minimum data set. Qual Manag Health Care. 1997;5(4):19-33
12. Kravitz RL. Measuring patients' expectations and requests. Ann Intern Med. 2001;134(9):881-888
13. LutzGK, Butzlaff ME, Atlas SJ, Keller RB, Singer DE, Deyo RA. The relation between expectations and outcomes in surgery for sciatica. J Gen Intern Med. 1999;14(12):740-744
14. Like R, Zyzanski SJ. Patient satisfaction with the clinical encounter: social psychological determinants. Soc Sci Med. 1987;24(4):351-357
15. Wang ML, Dorer DJ, Fleming MP, Catlin EA. Clinical outcomes of near-term infants. Pediatrics. 2004;114(2):372-376
16. Tomashek KM, Shapiro-Mendoza CK, Weiss J, et al. Early
17. discharge among late preterm and term infants and risk of neonatal morbidity. Semin Perinatol. 2006;30(2):61-68
18. Escobar GJ, Clark RH, Greene JD. Short-term outcomes of infants born at 35 and 36 weeks of gestation: we need to ask more questions. Semin Perinatol. 2006;30(1):28-33
19. Linder-Pelz S. Toward a theory of patient satisfaction. Soc Sci Med. 1982;16(5):577-582
20. Quintana JM, Gonzalez N, Bilbao A, et al. Predictors of patient satisfaction with hospital health care. BMC Health Serv Res.2006;6:102
21. Saal D, Nuebling M, Husemann Y, Heidegger T. Effect of timing on the response to postal questionnaires concerning satisfaction with anaesthesia care. Br J Anaesth. 2005;94(2):206-210
22. Safran DG, Karp M, Coltin K, et al. Measuring patients' experiences with individual primary care physicians: results of a statewide demonstration project. J Gen Intern Med. 2006;21(1):13-21
23. Shwartz M, Ash AS. Evaluating risk-adjustment models empirically. In: Iezzoni LI, ed. Risk Adjustment for Measuring Health Care Outcomes. 3rd ed. Chicago, IL: Health Administration Press; 2003:231-273