Distributed information behavior: A study of dynamic practice in a safety critical environment

Journal of the American Society for Information Science and Technology

Volumn 59, Issue 10, 2008, Pages 1555-1569

  Von Thaden, Terry L ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EQUIPMENT TESTING; INFORMATION MANAGEMENT;

CRITICAL INFORMATION; DISTRIBUTED INFORMATION; FLIGHT CREWS; FRAMEWORK DEVELOPMENT; HIGH-RELIABILITY; INFORMATION BEHAVIOR; INFORMATION STRUCTURING; PERFORMANCE LEVEL; SAFETY-CRITICAL; TEST BEDS;

ACCIDENTS;

EID: 48849111844     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20842     Document Type: Article

References (62)

1. Aeronautica Civil (1996). Aircraft accident report: controlled flight into terrain American Airlines flight 965 Boeing 757-223, N651AA near Cali, Columbia, December 20, 1995. Aeronautica Civil of the Republic of Columbia, Santa Fe De Bogota, D.C. - Columbia.
2. Aguilar, F. (1967). Scanning the business environment. NY: Macmillan.
3. Bainbridge, L. (1987). The ironies of automation. In J. Rasmussen, K. Duncan & J. LePlat (Eds.), New technology and human error (pp. 271-284). London: Wiley.
4. Bakhtin, M.M. (1986). Speech genres and other late essays. Austin: University of Texas Press.
5. Billings, C. (1997). Aviation automation: the search for a human-centered approach. NJ: Lawrence Earlbaum Associates.
6. Bourdieu, P. (1977). Outline of a theory of practice. NY: Cambridge University Press.
7. Brezillon, P., & Pomerol, J. Ch. (1999). Contextual knowledge sharing and cooperation in intelligent assistant systems. Le Travail Humain, 62(3), 223-246.
8. Brown, J.S., & Dugiud, P. (2000). The social life of information. MA: Harvard Business School Press.
9. Buckland, M. (1991). Information retrieval of more than text. Journal of the American Society for Information Science, 42(8), 586-588.
10. Carroll, J., & Olson, J. (1988). Mental models in human computer interaction. In M. Helander (Ed.), Handbook of human computer interaction (pp. 45-65). North Holland: Elsevier Science Publishers.
11. Choo, C.W., Detlor, B., & Turnbull, D. (2000). Information seeking on the Web: An integrated model of browsing and searching. First Monday. 5(2). Retrieved September 2001 from http://firstmonday.org/issues/issue5_2/choo/index. html
12. Daft, R.L., & Macintosh, N.B. (1981). A tentative exploration into the amount and equivocality of information processing in organizational work units. Administrative Science Quarterly, 26(2), 207-224.
13. Degani, A., & Wiener, E. (1990). Human factors of flight-deck checklists: The normal checklist (NASA Contractor Report 177549). Prepared for Ames Research Center CONTRACT NCC2-377 National Aeronautics and Space Administration Ames Research Center, Moffett Field, California.
14. Dewey, J. (1938). Logic: The theory of inquiry. New York: Holt, Rinehart and Winston.
15. Dominguez, C. (1994). Can SA be defined? In M. Vidulich, C. Dominguez, E. Vogel, & G. McMillan (Eds.), Situation awareness: Papers and annotated bibliography (pp. 5-15). Wright Patterson AFB, OH: Air Force Systems Command.
16. Ellis, D. (1989). A behavioral model for information retrieval system design. Journal of Information Science, 13(4 & 5), 237-247.
17. Ellis, D., Cox, D., & Hall, K. (1993). A comparison of the information seeking patterns of researchers in the physical and social sciences. Journal of Documentation, 49(4), 356-369.
18. Ellis, D., & Haugan, M. (1997). Modeling the information seeking patterns of engineers and research scientists in an industrial environment. Journal of Documentation, 53(4), 384-403.
19. Endsley, M.R. (1995). Toward a theory of situation awareness in dynamic systems. Human Factors, 35(1), 32-45.
20. Endsley, M.R. (1999). Situation awareness in aviation systems. In D. Garland, J. Wise, & V. Hopkins (Eds.), Handbook of aviation human factors (pp. 3-32). New Jersey: Lawrence Earlbaum Associates.
21. Fischer, U. (2000). Cultural variability in crew discourse. Retrieved October 5, 2003, from http://www.lcc.gatech.edu/~fischer/communication-final.pdf
22. Fischer, U., & Orasanu, J. (1997). How to challenge the captain's actions. Proceedings of the 9th International Symposium on Aviation Psychology. Columbus, OH.
23. Fischer, U., & Orasanu, J. (1999). Say it again Sam! Effective communication strategies to mitigate pilot error. Proceedings of the 10th International Symposium on Aviation Psychology. Columbus, OH.
24. Fischer, U., & Orasanu, J. (2000). Error-challenging strategies: Their role in preventing and correcting errors. Retrieved October 5, 2003, from http://www.lcc.gatech.edu/~fischer/HFES2000.pdf
25. Hutchins, E. (1996). Cognition in the wild. Cambridge, MA: MIT Press.
26. Johnson-Laird, P.N. (1983). Mental models. Cambridge, MA: Harvard University Press.
27. Klein G.A. (1993). A recognition-primed-decision (RDP) model of rapid decision making. In G.A. Klein, J. Orasanu, R. Calderwood, & C.E. Zsambok (Eds.), Decision making in action models and methods (pp. 138-147). NJ: Ablex.
28. Klein, G.A. (1998). Sources of power: How people make decisions. MA: Massachusetts Institute of Technology Press.
29. Langer, E.J. (1989). Minding matters: The consequences of mindlessness-mindfulness. Advances in Experimental Social Psychology, 22, 137-173. CA: Academic Press.
30. Langer, E.J. (1992). Matters of mind: Mindfulness/mindlessness in perspective. Consciousness and Cognition: An International Journal, 1, 289-305.
31. Lave, J., & Wenger, E. (1991). Situated learning: Legitimate peripheral participation. Cambridge: University of Cambridge Press.
32. March, J. (1991). Exploration and exploitation in organizational learning. Organization Science, 2(1), 71-87.
33. Marchionini, G. (1995). Information seeking in electronic environments. Cambridge Series on HCI (Vol. 9). Cambridge: Cambridge University Press.
34. Morson, G., & Emerson, C. (1990). Mikhail Bakhtin: Creation of a prosaics. CA: Stanford University Press.
35. Nardi, B. (1996). Studying context: A comparison of activity theory, situated action models, and distributed cognition. In B.A. Nardi (Ed.), Context and consciousness: Activity theory and human computer interaction. MA: Massachusetts Institute of Technology Press.
36. Norman, D.A. (1988). The psychology of everyday things. NY: Basic Books, Inc.
37. Orasanu, J. (1993). Decision-making in the cockpit. In E. Wiener, B. Kanki, & R. Helmreich (Eds.), Cockpit resource management (pp. 137-172). CA: Academic Press.
38. Orasanu, J., & Fischer, U. (1992). Distributed cognition in the cockpit: Linguistic control of shared problem solving. Proceedings of the Fourteenth Annual Conference of the Cognitive Science Society (pp. 189-194). Hillsdale, NJ: Erlbaum.
39. Orasanu, J., Fischer, U., McDonnell, L., Davison, J., Haars, K., Villeda, E., et al. (1998). How do flight crews detect and prevent errors? Findings from a flight simulation study. Proceedings of the 42nd Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society.
40. Peirce, C.S. (1955). The fixation of belief. In J. Buchler, (Ed.), Philosophical writings of Peirce (pp. 5-22). New York: Dover.
41. Perrow, C. (1984). Normal accidents: Living with high risk technologies. NY: Basic Books.
42. Pomerol, J.C. (1997). Artificial intelligence and human decision making. European Journal of Operational Research, 99, 3-25.
43. Prinzo, O.V. (1996). An analysis of approach control/pilot voice communications (Technical Report DOT/FAA/AM-96-26). Office of Aviation Medicine, Civil Aeromedical Institute.
44. Rasmussen, J. (1983). Skills, rules, and knowledge: Signals, signs and symbols, and other distinctions in human performance models. IEEE Transactions on Man, Systems, and Cybernetics, 13(3), 257-266.
45. Reason, J. (1991). Human error. NY: Cambridge University Press.
46. Salas, E., Prince, C., Baker, D., & Shreshta, L. (1995). Situation awareness in team performance: Application for measurement and training. Human Factors, 37(1), 123-136.
47. Sarter, N.B., & Woods, D.D. (1991). Situation awareness: A critical but ill-defined phenomenon. International Journal of Aviation Psychology. 1(1), 45-57.
48. Sarter, N.B., & Woods, D.D. (1995). "How in the world did we ever get into that mode?" Mode error and awareness in supervisory control. Human Factors, 37(1), 5-19.
49. Schegloff, E.A. (1988). Goffman and the analysis of conversation. In P. Drew & A. Wootton (Eds.), Erving Goffman: Exploring the interaction order (pp 89-135). Cambridge: Polity Press.
50. Schegloff, E.A., & Sacks, H. (1973). Opening up closings. Semiotica, 7, 289-327.
51. Schober, M., & Clark, H. (1989). Understanding by addressees and overhearers. Cognitive Psychology, 21(2), 211-232.
52. Simon, H. (1956). Rational choice and the structure of the environment. Psychological Review, 63(March), 129-138.
53. Suchman, L. (1987). Plans and situated actions. Cambridge: Cambridge University Press.
54. Van House, N., Butler, M., & Schiff, L. (1998). Cooperative knowledge work and practices of trust: Sharing environmental planning data sets. Proceedings of the 1998 ACM conference on Computer Supported Cooperative Work Seattle, Washington, pp. 335-343.
55. von Thaden, T.L. (2003). Information behavior among commercial aviation CFIT accident flight crews: Transcript analyses. In R.S. Jensen (Ed.), Proceedings of the 12th International Symposium on Aviation Psychology. Columbus, OH: The Ohio State University (CD-ROM).
56. Weick, K., & Daft, R. (1983). The effectiveness of interpretation systems. In K.S. Cameron & D.A. Whetten (Eds.), Organizational effectiveness (pp. 71-93). NY: Academic Press.
57. Weick, K., & Roberts, K. (1993). Collective mind in organizations: Heedful interrelating on the flightdeck. Administrative Science Quarterly, 38(3), 357-381.
58. Wilson, T.D. (2000). Human information behavior. Informing Science, 3(2), 49-56.
59. Winograd, T., & Flores, F. (1987). Understanding computers and cognition. NY: Addison Wesley.
60. Woods, D.D. (1993). Process tracing methods for the study of cognition outside of the experimental psychology laboratory. In G. Klein, J. Orasanu, & R. Calderwood (Eds.), Decision making in action: Models and methods. Norwood, NJ: Ablex.
61. Woods, D.D., Roth, E.M., & Benett, K. (1990). Explorations in joint human-machine cognitive systems. In S. Robertson, W. Zachary, & J.B. Black (Eds.), Cognition, computing and cooperation (pp. 123-158). Norwood, NJ: Ablex.
62. Zhang, W., & Hill, R.W. Jr. (2000). A template-based and pattern-driven approach to situation awareness and assessment in virtual humans. Proceedings of the 4th International Conference on Autonomous Agents. Barcelona, Spain.