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Volumn 74, Issue 2, 1998, Pages 92-98

Assessing an Academic Major Using a Service Quality Model

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Indexed keywords


EID: 48549095937     PISSN: 08832323     EISSN: 19403356     Source Type: Journal    
DOI: 10.1080/08832329809601669     Document Type: Article
Times cited : (8)

References (16)
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  • 2
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
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  • 3
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    • The use of recipient-based measures of service quality in business education
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    • Davis, D.1    Allen, J.W.2
  • 4
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    • Assessing service quality within the educational environment
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    • DiDomenico, E.1    Bonnici, J.2
  • 5
    • 33745694377 scopus 로고
    • Improving teaching using systematic differences in student course ratings
    • Divocky, J. J., and Rothermel, M. A., 1989. Improving teaching using systematic differences in student course ratings. Journal of Education for Business, 65 (3): 116–119.
    • (1989) Journal of Education for Business , vol.65 , Issue.3 , pp. 116-119
    • Divocky, J.J.1    Rothermel, M.A.2
  • 6
    • 0028498299 scopus 로고
    • Are students more than customers in the classroom?
    • Helms, S., and Key, C. H., 1994. Are students more than customers in the classroom?. Quality Progress, 27 (9): 97–99.
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    • Helms, S.1    Key, C.H.2
  • 7
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    • TQM and CQI in postsecondary education
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    • Hittman, J.A.1
  • 8
    • 0040419951 scopus 로고    scopus 로고
    • Using student disconfirmation as a measure of classroom effectiveness
    • Krehbiel, T. C., McClure, R. H., and Pratsini, E., 1997. Using student disconfirmation as a measure of classroom effectiveness. Journal of Education for Business, 72 (4): 224–229.
    • (1997) Journal of Education for Business , vol.72 , Issue.4 , pp. 224-229
    • Krehbiel, T.C.1    McClure, R.H.2    Pratsini, E.3
  • 9
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
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  • 10
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    • Five myths about customer satisfaction
    • Rosenberg, J., 1996. Five myths about customer satisfaction. Quality Progress, 29 (2): 57–60.
    • (1996) Quality Progress , vol.29 , Issue.2 , pp. 57-60
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  • 12
    • 33745680179 scopus 로고
    • Predicting students' attitudes and satisfactions: Implications for strategic planning in higher education
    • Shim, S., and Morgan, G. A., 1990. Predicting students' attitudes and satisfactions: Implications for strategic planning in higher education. Clothing and Textiles Research Journal, 8 (3): 29–38.
    • (1990) Clothing and Textiles Research Journal , vol.8 , Issue.3 , pp. 29-38
    • Shim, S.1    Morgan, G.A.2
  • 13
    • 0002053411 scopus 로고
    • The assessment of quality in higher education: A critical review of the literature and research
    • Tan, D. L., 1986. The assessment of quality in higher education: A critical review of the literature and research. Research in Higher Education, 24 (3): 223–265.
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  • 14
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    • Tan, D. L., 1992. A multivariate approach to the assessment of quality. Research in Higher Education, 33 (2): 205–226.
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  • 15
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    • TQM in the college classroom
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    • (1995) Quality Progress , vol.28 , Issue.10 , pp. 105-108
    • Turner, R.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.