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Volumn 53, Issue 4, 2008, Pages 221-229

Managers and the new definition of quality

Author keywords

[No Author keywords available]

Indexed keywords

CULTURAL FACTOR; EXPECTATION; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HOSPITAL COST; JOB PERFORMANCE; MANAGER; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; REVIEW; TOTAL QUALITY MANAGEMENT;

EID: 48249135500     PISSN: 10969012     EISSN: None     Source Type: Journal    
DOI: 10.1097/00115514-200807000-00004     Document Type: Review
Times cited : (11)

References (18)
  • 2
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    • The CAHPS Hospital Survey: Fact Sheet
    • Centers for Medicare and Medicaid Services CMS
    • Centers for Medicare and Medicaid Services (CMS). 2007. "The CAHPS Hospital Survey: Fact Sheet." [Online information; retrieved 11/1/07.] www.cms.hhs.gov/HospitalQualityInits/downloads/Hospital-HCAHPSFactSheet200709. pdf.
    • (2007) Online information; retrieved 11/1/07
  • 3
    • 48249088749 scopus 로고    scopus 로고
    • Listening to the Consumer: A Historical Review
    • edited by D. B. Nash, M. P. Manfredi, B. Bozarth, and S. Howell, Gaithersburg, MD: Aspen Publishers
    • Coombs, J. B., J. Hereford, and P. C. LePore. 2001. "Listening to the Consumer: A Historical Review." In Connecting with the New Healthcare Consumer, edited by D. B. Nash, M. P. Manfredi, B. Bozarth, and S. Howell, 1-42. Gaithersburg, MD: Aspen Publishers.
    • (2001) Connecting with the New Healthcare Consumer , pp. 1-42
    • Coombs, J.B.1    Hereford, J.2    LePore, P.C.3
  • 5
    • 48249140511 scopus 로고    scopus 로고
    • Outcomes Studies: The Steps
    • edited by S. F. Isenberg and R. E. Gliklich, San Francisco: Jossey-Bass Publishers
    • Gliklich, R. E. 1999. "Outcomes Studies: The Steps." In Profiting from Quality: Outcomes Strategies for Medical Practice, edited by S. F. Isenberg and R. E. Gliklich, 89-94. San Francisco: Jossey-Bass Publishers.
    • (1999) Profiting from Quality: Outcomes Strategies for Medical Practice , pp. 89-94
    • Gliklich, R.E.1
  • 6
    • 34548744195 scopus 로고    scopus 로고
    • Quality: The New Healthcare Imperative
    • Hickman, B. M. 2007. "Quality: The New Healthcare Imperative." Healthcare Financial Management 61 (8): 90-95.
    • (2007) Healthcare Financial Management , vol.61 , Issue.8 , pp. 90-95
    • Hickman, B.M.1
  • 8
    • 48249117394 scopus 로고    scopus 로고
    • Lauer, C. S. 2002. Service with a Smile. Opinion. Modern Healthcare. [Online article; retrieved 10/19/07.] Health Source: Nursing/Academic Edition Database.
    • Lauer, C. S. 2002. "Service with a Smile." Opinion. Modern Healthcare. [Online article; retrieved 10/19/07.] Health Source: Nursing/Academic Edition Database.
  • 9
    • 38449098235 scopus 로고    scopus 로고
    • Nurses, Consumer Satisfaction, and Pay for Performance
    • Lutz, S. L., and D. Root. 2007. "Nurses, Consumer Satisfaction, and Pay for Performance." Healthcare Financial Management 61 (10): 57-63.
    • (2007) Healthcare Financial Management , vol.61 , Issue.10 , pp. 57-63
    • Lutz, S.L.1    Root, D.2
  • 10
    • 48249086011 scopus 로고    scopus 로고
    • Implementation Strategies for Larger Groups
    • edited by S. F. Isenberg and R. E. Gliklich, San Francisco: Jossey-Bass Publishers
    • Morgan, M. 1999a. "Implementation Strategies for Larger Groups." In Profiting from Quality: Outcomes Strategies for Medical Practice, edited by S. F. Isenberg and R. E. Gliklich, 141-49. San Francisco: Jossey-Bass Publishers.
    • (1999) Profiting from Quality: Outcomes Strategies for Medical Practice , pp. 141-149
    • Morgan, M.1
  • 11
    • 48249142048 scopus 로고    scopus 로고
    • Patient Satisfaction
    • edited by S. F. Isenberg and R. E. Gliklich, San Francisco: Jossey-Bass Publishers
    • _. 1999b. "Patient Satisfaction." In Profiting from Quality: Outcomes Strategies for Medical Practice, edited by S. F. Isenberg and R. E. Gliklich, 83-89. San Francisco: Jossey-Bass Publishers.
    • (1999) Profiting from Quality: Outcomes Strategies for Medical Practice , pp. 83-89
    • Morgan, M.1
  • 12
    • 34347207275 scopus 로고    scopus 로고
    • A Map Quest for Quality: We Must Find a Balance Between What Is Good for the Patient, the Organization
    • Nunn, C. 2007. "A Map Quest for Quality: We Must Find a Balance Between What Is Good for the Patient, the Organization." Modern Healthcare 37 (19): 20.
    • (2007) Modern Healthcare , vol.37 , Issue.19 , pp. 20
    • Nunn, C.1
  • 14
    • 0002742050 scopus 로고
    • Involving Consumers in Quality of Care Assessment
    • Online article; retrieved 11/16/07
    • Ross-Davies, A., and J. E. Ware. 1988. "Involving Consumers in Quality of Care Assessment." Health Affairs. [Online article; retrieved 11/16/07.] http://content.healthaffairs.org/cgi/reprint/7/1/33.
    • (1988) Health Affairs
    • Ross-Davies, A.1    Ware, J.E.2
  • 15
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    • Patient Satisfaction: Its Importance and How to Measure It
    • edited by G. Gitnick, F. Rothenberg, and J. L. Weiner, New York: Elsevier Science Publishing
    • Rubin, H. A., and A. W. Wu. 1991. "Patient Satisfaction: Its Importance and How to Measure It." In The Business of Medicine, edited by G. Gitnick, F. Rothenberg, and J. L. Weiner, 397-409. New York: Elsevier Science Publishing.
    • (1991) The Business of Medicine , pp. 397-409
    • Rubin, H.A.1    Wu, A.W.2
  • 17
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    • Studer, Q. 2003. Hardwiring Excellence. Gulf Breeze, FL: Fire Starter Publishing.
    • Studer, Q. 2003. Hardwiring Excellence. Gulf Breeze, FL: Fire Starter Publishing.
  • 18
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    • Personal communication with the author, October 9
    • Wopat, R. 2007. Personal communication with the author, October 9.
    • (2007)
    • Wopat, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.