Potential benefits of human-like dialogue behaviour in the call routing domain

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5078 LNCS, Issue , 2008, Pages 240-251

  Gustafson, Joakim ^a   Heldner, Mattias ^a   Edlund, Jens ^a  

^a ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

CALL ROUTING; CUSTOMER CARE; INTERACTIVE TECHNOLOGIES; MULTIMODAL DIALOGUE SYSTEMS; POTENTIAL BENEFITS; SPEECH-BASED SYSTEMS; TELIASONERA; WIZARD-OF-OZ;

SPEECH; SPEECH PROCESSING;

TECHNOLOGY;

EID: 48249119503     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-69369-7_27     Document Type: Conference Paper

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