A service concept framework based on the Maslow's needs hierarchy and its application to typical types of service: Service value driven service roadmapping taking into account the dynamic service domain shift

Portland International Conference on Management of Engineering and Technology

Volumn , Issue , 2007, Pages 2769-2776

  Nakamura, Kotaro ^a   Kameoka, Akio ^a   Fujiwara, Tetsuro ^a   Kamada, Nobuhisa ^a  

^a JAPAN ADVANCED INSTITUTE OF SCIENCE AND TECHNOLOGY   (Japan)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; DISTRIBUTED COMPUTER SYSTEMS; SALES; THREE DIMENSIONAL; TWO DIMENSIONAL;

CO CREATION; COLLABORATIVE ACTIVITIES; COMMON GROUND; CONCEPTUAL FRAMEWORKS; CONVERGING TECHNOLOGIES; CUSTOMER SEGMENTS; CUSTOMER VALUES; INDIVIDUAL (PSS 544-7); INDIVIDUAL CUSTOMERS; INTERNATIONAL (CO); MANUFACTURING INDUSTRIES; NEW SERVICES; PORTLAND; PUBLIC FACILITIES; ROAD MAPPING; SERVICE BUSINESS; SERVICE CLASSIFICATION; SERVICE DOMAIN; SERVICE INDUSTRIES; SERVICE INFRASTRUCTURE; SERVICE SECTORS; SOCIAL ACCEPTABILITY; TARGET SERVICES; THREE DIMENSIONAL (3D); TWO-DIMENSIONAL (2D);

TECHNOLOGY;

EID: 47849092550     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/PICMET.2007.4349615     Document Type: Conference Paper

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